This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checking in ? Front desk chair empty Just not being able to check in easily, killed the otherwise good times with a freind. One person who was trying to check in when I got there, said that he was waiting for some one to show up in front desk for the past 30 minutes. Finally someone came from their break after 7 minutes of my waiting...
Business response:
Dear Jalal, Thank you for selecting us. Please accept our apologies for the delay in the check-in process. Also, we regret knowing that our front desk staff member was unavailable during the time mentioned. We are sorry for any inconvenience or frustration this may have caused you and will look into what transpired so this lapse in service is not repeated. Please revisit us on your next visit to the area. Sincerely,Hotel Management
Do yourself the favor and stay anywhere else, it is dirty and unsafe. Spend the extra money and stay somewhere else. When we arrived we immediately booked another hotel elsewhere because we could not sleep there, we attempted to get our money back and they said no, so we had to spend MORE money for another hotel that ended up being worth it anyway. I repeat do not stay here
Business response:
Dear Angel, Thank you for sharing your review. We care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Rien
Business response:
Dear PRINCE, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.SincerelyHotel Management
Not what I expected The rooms were out dated & I thought the breakfast would be a real breakfast I was told it would be coffee tea a granola bar & oatmeal and there must have been slim pickings because when I went down in the morning there was one granola bar & coffee that taste like water with creamer in it. I wouldn’t stay here again unless I really really really had no other options
Business response:
Dear Latoya, thank you for selecting our hotel and taking the time to write a review. We are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We do hope you will stay with us a... read more
When we arrived, the whole building just smelled poorly, like body odor and smoke. We were downgraded from the king size room we booked because "that's the room staff take breaks/have lunches in", and given a full-size bed without any change in price or discount. Everything was vaguely grimy and generally felt unclean and old. No mattress protector on the bed.
Business response:
Dear Alyssa, Thank you for the feedback on your recent stay. It is very disappointing to see such feedback, as our promise to our guests includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management
I didn’t even stay the night. I left by 2 am because there were roaches in the room. Including on the headboard. When I called the manger the next day he took 10 hours to Return my call, he said they checked the room and there were no roaches. I know there were because I killed them and couldn’t sleep in the room because of the bugs. I’d Like a Refund. I never leave a negative review But this was unacceptable.
Business response:
Dear Kristi, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Please contact the hotel front desk directly so we can assist you. Thank you for choosing us and for... read more
Everything was perfect except one night someone was knocking on my door at 4am!! Don’t go if you are a single woman!!
Business response:
Dear Allison, Thank you for being our guest and appreciating our services and amenities. However, we are sorry for the inconvenience caused due to the issue you mentioned. Our top priority is the safety and security of our guests. Our Security team is reliable and well-trained, and we are investigating this issue. We also work closely with the local Police Department to keep our guests safe and secure during their stay. Please don't hesitate to get in touch with us so we can discuss all of the details. We are very sorry this... read more
Terrible The place was not clean there was roaches
Business response:
Dear RICHARD, Please accept our apologies for the cleanliness issue in your suite you experienced during your stay. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.