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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The "bates motel" would have been better. Nothing about this place was as it appeared on any of the booking websites. Had to stay one night of 4 until I could find another hotel. One night here was one too many. Do not bring your family here it is not safe! There are at least 4 other hotels in the area so go to them instead! Shuttle from airport was broken down. Black electrical tape holding lamps together. Both side of shower bar hanging out of the walls. Month eaten curtains. Bolts and locks on doors barely closed. When I ... read more
Business response:
Dear KISMET, Thank you for evaluating your stay. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your business and would welcome the opportun... read more
because cleaning is done every two weeks, according to what they told us and there is no room service, the carpets are very old and dirty, with chewing gum stuck to the carpets. They offered it with breakfast included and we couldn't have breakfast any day because there wasn't enough and the time they posted was until 9:30, even at 8:30 they didn't have anything and they didn't put anything to replace and have the breakfast service, they don't have either a place to have breakfast
Business response:
Dear Jose M, Thank you for evaluating your stay. We regret any disappointment you had with our breakfast and that it did not meet your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We have shared your feedback with our staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Did not like it
Business response:
Dear Dalette, Thank you for being our guest. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Shower curtain rod was hanging off wall. Phone did not work. Overall dirty and under staffed.
Business response:
Dear Charles, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our housekeeping and maintenance team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
The attendant on the front desk doesn’t have good customer relationships and arrogant. Upon entering the room bad odor of smoking was noted. The bathroom is dirty. Upgrading is necessary in this hotel. My overall experience was terrible and I was disappointed.
Business response:
Dear Blessing, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. We have noted your observations regarding the need to update and renovate the room and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our suite clean, fresh, and up-to-date. Our front desk team is always available to help you, and we regret if they were not attentive to your requirements. Thank you again for sharing your findings, and we hope to wel... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
It's not what it seems! The hotel look nice when you check the website They service breakfast! I have just coffee for breakfast because they don’t make it anything else!!! Few things on the room that I don’t like it No ice machine on the building, the rooms need maintenance
Business response:
Dear Miguel, Thank you for your feedback about our complimentary grab-and-go breakfast offerings; we are disappointed you were not happy with the variety. We appreciate your observations and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we take notes for future plans. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.