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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me gusto que la puerta habrio a los 15 minutos mal servicio
Business response:
Dear Karen, Thank you for your review. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Business response:
Thanks for the feedback, we hope that you give us another chance in the future.
Stay away of this place. This place has a poor customer service. They usually call you one hour before of your check out time to ask you if you will leave. When I ask the manager, she said, this is a policy of the company. I told her, no need to do that because I could be sleeping at that time. She replied, you should not be sleeping at that time because your check out will be just an hour ahead. Second, They don't do housekeeping during your stay. I was in this hotel for 7 days and no house keeping at least you stay more th... read more
Business response:
Dear Chris, Thank you for choosing us. We are sorry for the inconvenience caused due to our associate's behavior regarding the check-out timings. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights to protect their privacy; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we clearly ... read more
Not very clean Old & dated
Business response:
Dear Dawn, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
The room was dirty and made me and my wife feel very uncomfortable! I also tried to go down to the vending machine being it was 3am at the time for the drink machine not to work. My room was a no smoking room but smelt like cigarettes & the cleanliness was below average. I felt out of place and disgusted. Woke my wife up and left at 7 am. did not even wait for 11 am check out
Business response:
Damien, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We hope you will consider giv... read more
Al entrar a la habitación, la cama no tenia sabanas no colchoneta ni almohada. Si estaba limpia pero se les olvido hacer la cama.
Business response:
Dear Jorge, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Smells like urine in the hallways, especially on the 3rd floor. At least the window in the room opens a few inches to let that fresh Newark air in as well as the Airplane noise!
Business response:
Dear Jason, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness and noise issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.