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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No mattress covers in mattresses, filthy , mold in bathrooms , trash left under kitchen sink from previous guest . Staff was very nice and changed room to one that was better . However I would not ever stay there again.
Business response:
Dear Kristin, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize a... read more
Business response:
Thank you for your feedback. We hope that you give us another chance in the future.
Not worth the money room cleaning not done every day, we had to bring our soiled towels downstairs to get those changed, staffs not very friendly on the reception, made us wait for check in even when we said kids need to go to washroom
Business response:
Dear Ashish, Thank you for selecting us for your recent visit to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
Horrible smell in the alley, leaking sink in the kitchen, stovetop doesn’t work
Business response:
Dear Kiran, Thank you for selecting our hotel and taking the time to write a review. We apologize for any oversight in our hotel areas and the maintenance issues you encountered in your suite. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our hous... read more
I was visiting New York and when it was time for me to go home, I was caught up in the flight cancellation chaos that happened with bad weather and under staffing. I decided to see if I would have a better chance leaving out of Newark instead of LaGuardia. I was planning on staying in this hotel for two nights until my scheduled flight. My toilet became stopped up and I called maintenance. The maintenance guy came immediately to unstop my toilet and after told me to not put toilet paper in the toilet. I asked what if I had t... read more
Business response:
Dear Angela, Please accept our apologies, as we never mean to disappoint our guests in any way. We apologize for the inconvenience due to the issue with the toilet, and we're sorry this issue compromised your stay and you ended up canceling with us. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
The front desk staff and the shuttle driver were courteous and helpful. The property appeared clean, but there was a strong smell of old food (baked grease) in the room. When I reported this, I was offered an air freshener that didn't help, not a room change. The room amenities were worn. There were no plugs for the washbasin or bath, and the shower rail was hanging askew. The microwave was small, but the room had a full-size standing fridge. The grab & go breakfast was pathetic - coffee and a few small granola bars and pack... read more
Business response:
Dear Jean, Although we were pleased to read your comments regarding the service provided by our associates, we genuinely regret our accommodations did not meet your expectations. We have noted the concerns regarding the room and our complimentary grab-and-go breakfast and appreciate you bringing this to our attention. We assure you we will continue working to grow and improve our hotel, and we hope you will revisit us in the future for a more fulfilling stay.Sincerely, Hotel Management
No cups for coffee in the morning, coffee was out. Only Granola bars and muffins for the free breakfast.
Business response:
Dear Michelle, Thank you for being our guest. It is glad you had a pleasant experience with our staff. However, we apologize for the disappointment and inconvenience caused. Also, we are sorry for the breakfast experience you shared. In response to this, we are instructing our team to keep an eye on refilling the supplies. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please choose us again, and we promise to provide a better service.Sincerely,Hotel Management
Worse check staff in History! This is the worst hotel in my life! They checked me at midnight. Clerk took my info issued me the key! 1.5 hours later wake me up demand I come down stairs half dressed! Clerk does not remember she checked me in she was loaded and on her cell and phone the entire check in! 4 hours later 4 am simeone trying to get in my room! Do NOT stay here! Trust me!
Business response:
Dear Scott, First and foremost, we apologize for the inconvenience you encountered. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Disappointing If there’s no other choice then it’s ok.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for the issues you mentioned, which impacted your overall time with us. Your feedback is shared with our maintenance and housekeeping team for further review and action on the mentioned concerns. Please allow us to make your stay with us in the future an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.