Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Thank you for your feedback. 

Business response:

Dear Edgar, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. We hope that you give us another chance in the future. 

Business response:

Dear Tabatha, Thank you for sharing your feedback about your recent stay. We understand your experience may not have met your expectations, and we would like to learn more about what happened. If you could reach out to us directly at the hotel, we would appreciate the opportunity to address any concerns you may have. We truly value your input and hope to hear from you soon.Sincerely,General ManagerExtended Stay America- Elizabeth - Newark AirportElizabeth, New Jersey 

Business response:

Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We hope that you give us another chance in the future. 

Business response:

Dear Americo, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effo... read more

Business response:

Komal, We thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for any inconvenience. This has been addressed, and we are very grateful for your patience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. We hope that you give us another chance in the future.