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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very poor service
Business response:
Dear Yahia, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
Allez ailleurs Aucune cafetière dans la chambre. Les draps étaient tachés. Il a fallu retourner à l’accueil pour leur dire que les draps doivent être changés. L’employé nous a remis un set de draps pour que nous fassions le lit nous-mêmes. Le ménage doit être effectué par le client selon les directives de l’employé à l’accueil. Le téléphone dans la chambre non opérationnel de même que le four. Il faut absolument des sandales de plage pour entrer dans le bain. Les murs de la chambre sont sales.
Business response:
Dear Karine, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Thank you for this valuable feedback, as it helps us get better. We appreciate you choosing us, and we look forward to seeing you agai... read more
I made my reservation with a month in advance and got there no rooms available. Finally they found one but pillows and sheets had a weird smell. My room keys didn't work next day. They didn't clean or change my towels.
Business response:
Dear Natalia, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. We are very disappointed to hear about the concerns you experienced with sheets and towels in the room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we apologize that we did not meet these expectations. We will address this with our Housekeeping team imme... read more
We arrived to find an intoxicated person at front area who then passed out into the garden. Check in was easy, except the intoxicated person was then standing behind us. The smell of the property from the reception area, lifts, hallway was disgusting. The room overall was in very poor condition and not in standing with the quantum of cost. We left to source accommodation elsewhere and upon return to collect out bags found the intoxicated person getting out of a lift with staff. Overall not a great experience and photos on we... read more
Business response:
Dear David, We apologize for the intoxicated person and the poor condition of your room during your stay. We take the safety and comfort of our guests seriously and appreciate your feedback. We will address these issues and update our website photos to represent our property accurately. We hope to provide you with a better experience. Thank you for sharing your experience with us.Sincerely, Hotel Management
Sheets were nasty tub was dirty smelt like dirty clothes when u walk in
Business response:
Dear Ashley, Thank you for reviewing your stay. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
It is quite unclean, but staff is helpful! :)
Business response:
Dear Corrie, Thank you for being our guest. It is good to know you were pleased with our helpful staff. However, we are sorry for the cleanliness concerns that you encountered. Providing clean and comfortable accommodation is our priority, and we will address this appropriately and appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Dissapointed They sent me to a very dirty room on the first floor that smelled like dogs. Then, I was taken to the fourth floor, the room there was clean, however the bed was dirty. Then I spoke to the management and they took me to a clean room in the second floor. I also have not received my $100 in security back. I am very disappointed with the service.
Business response:
Dear Muhammad, Thank you for choosing us. We are sad for the inconvenience caused to you with multiple changing of the rooms due to poor housekeeping issues. We have addressed this with our team and ensured that these are essential requirements and can't be ignored. Our team is instructed to recheck the rooms thoroughly before allocating them to the guest. Please feel free to reach out to us for further assistance. On behalf of everyone here, we invite you to stay with us again the next time you visit the city. Sincerely,Hot... read more
The property is in really bad condition. Still waiting for my reimbursement of one night. We change hotel the day after. I called Expidia the same night and still waiting for the $25 credit you offer.
Business response:
Dear Iris, Thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you reach out to them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us again.Sincerely,Hotel Management
Business response:
Thank you for your feedback.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.