This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed with hotel. Totally misrepresented on Expedia app. The hotel air stunk. The rooms were dirty. The fridge was disgustingly dirty. There was hair on the shower floor. The beds never got made by housekeeping… I wonder why they have them, considering the place was extremely dirty. We asked for a blow dryer and never got one…need I go on? We usually stay at another chain but decided to give them a shot…big mistake. Never again! Absolutely not worth the money.
Business response:
Dear Luigi, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we wil... read more
Standing Stay in Hell I stay in this facility for six long days they didn't even clean or change my towels once people in the front desk are pretty rude they are very arrogant they act like they doing you a favor when you ask they for something or for information.the refrigerator in my room was making funny noises like an old truck .I went to the front desk requested another room I explained the situation with the refrigerator I was told to disconnected the refrigerator. Toilet seat was loose they sended maintenance guy to f... read more
Business response:
Dear Alfredo, first of all, we apologize for the behavior of our staff and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we regret your dissatisfaction with the room cleaning. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen ex... read more
Skip this place Kitchenette was totally empty, no plates or utensils, the fridge was so dirty I didn’t even want to put my bottle of water in it. Couldn’t raise the volume of tv loud enough to even hear it or get cc. The grab and go breakfast was a joke. A single table held some pre-packaged “Honey Buns” and a few granola bars, one urn each of hot water and coffee, some powdered milk and a few packs of oatmeal/grits. I really should’ve paid more attention of the reviews.
Business response:
Dear Guest, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Also, we will discuss your feedback about the kitchenette and cleanliness of your room with the concerned team and ensure that this is not repeated. Thank you for your feedback, and please consider stayin... read more
Room was disgusting!!! Fridge had mildew and brown stains up and down the door. The stove range was nasty as hell. Stains all over it. Hair on the floor by the bed. The bathroom wasn’t cleaned stains on the counter and in the tub. I checked in and checked out all under 11 mins. Complete filth. The staff was sleeping and rude as hell guess she was mad she had to wake the hell up from the back office to tend to my complaints. Will NEVER stay or recommend this hotel. EVER!
Business response:
Dear Maryam, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
The rooms have miniature kitchens which workout if you are traveling for entire weekends like I was.
Business response:
Samantha, On behalf of myself and the staff, we apologize for not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.
BADD Was just horrible the room was dirty like it wasn't even clean the customer service was horrible !!!
Business response:
Mr. Vernon, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.
The place is dirty, smell bad, I saw socks on the lamps looks like they don’t clean the rooms. Supposedly include breakfast is not true.
Business response:
Dear Leslie, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The worst hotel I’ve ever stayed in. Heavily stained towels, cigarette burns in bed sheets, an incredibly dirty lobby. These are just some of the bad experiences I faced while staying at this Extended Stay. Not to mention the fact that their system apparently “audits” itself from 1AM-3AM every night and prevents late night check-ins. I only stayed here because my flight was cancelled and I had no other options as all other hotels in the area had been booked. It turns out I would’ve felt more comfortable sleeping on the airpo... read more
Business response:
Dear Jacob, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thor, Thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. Thank you again for your review, and we look forward to your next visit. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.