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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great stay The location was OK, Check in was not the best, they took a copy credit card and charged me for a deposit for what, I still don't know. I had to go to reception at check out to get get the deposit refund. The breakfast was a joke - a muffin and a coffee. The room was dated, carpet was should have been removed 10 years ago with the bed.
Business response:
Dear Ken, Thank you for sharing your thoughts with us. We sincerely apologize for not meeting your expectations during your stay. We understand that the deposit policy may have inconvenienced you; however, please note that it is refundable and serves to guarantee any incidental charges you may incur during your stay. We value your feedback and will strive to ensure your next visit is a much-improved experience. We hope to welcome you back soon.Sincerely,Hotel Management
Room was smoked in. No shower curtain. Nothing in the kitchen.
Business response:
Dear Alex, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. To ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forw... read more
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
Business response:
Sorry to see that you did not enjoy your stay. We hope that you will give us another chance in the future.
$235 per night for a terrible experience Our rate was $235 per night. Arrived to no bed sheets or blankets on the bed. The kitchenette didn't even have a basic coffee machine. One little tube of shampoo was provided for 2 people. Not even a "Do Not Disturb" sign was available to hang on the door. The photos are a false illusion. There was zero value for charging $235 per night.
Business response:
Dear Seeta, Thank you for sharing your feedback with us regarding your recent stay. We're sorry to hear that your experience did not meet your expectations, especially regarding the lack of basic amenities in your room. We understand that these issues can have a negative impact on your stay, and we apologize for any inconvenience caused. Our goal is to provide a comfortable and enjoyable experience for all of our guests, and we regret that we fell short in your case. We appreciate your feedback and will use it to make improv... read more
This hotel was a disgrace. It was actually filthy! From the moment you pull up it looked like a half way house, The carpets were disgusting, the windows in the room probably haven’t been cleaned since built. It was a waste of my money. I didn’t stay the night I left for a new hotel. I should’ve demanded a refund! Not a place I would admit to staying in let alone recommend it.
Business response:
Dear Vanessa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Terrible customer service, towels are not changed when necessary, the bathroom has a fungus on its ceiling, the showers tend to be in poor condition.
Business response:
Dear Nicole, Thank you for sharing your feedback. Our team is dedicated to providing each guest with an exceptional stay. Therefore, we regret this was not your impression. We hope you will accept our sincere apologies for not addressing your concerns promptly and for the inconvenience caused. We hope you will consider allowing us the opportunity to make it up to you next time you revisit Elizabeth.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.