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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. We are sorry we did not perform the best service during your stay. Please be assured that your concerns have been addressed with our team. We hope you give us another chance when you are back in town to earn a 5 star rating!
Very Disappointed, I liked before this hotel but everything is changed , this hotel supposed to be good , but kitchen cabinets are empty, no shampoos, no soaps , chairs are very dusty and dirty , bathroom very old and dirty not so much for covid cleaning, rooms smells on marihuana very bad odor. To bad that this hotel went to low with everything, but they do charge a lot like it was a new hotel. Receptionist and other staff are very nice and pleasant 5 stars for them. Surrounding are looks like some third world country.
Business response:
Rasim, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
It was very nasty the bed and bathroom hair all over i will never recommend this hotel and the front desk acts clueless
Business response:
Marisol, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We got in late and it was too late to do anything but crash let alone ask for another room. But there were many short hairs left in the sink. And toothpaste. But it was the hair that made me want to vomit. They never even wiped it out. I tried to just sleep but someone was smoking in a close room. There was so much smoke I literally felt it in my lungs and couldn't get myself to sleep. I figured out about an hour later that it was coming in through the air vent when the AC would turn on.
Business response:
Denise, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will address your comments with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We are also sorry for the inconvenience you experienced due to the concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to o... read more
this is my 2 time with the same charges doble is unacceptable same bad experience here a the fro t dest They just say the money get back to your card on 7 business day like they not even care they make a mistake and I have to pay the price cuz they make a mistake and My money from card when I have my reservation pay already on hotels.com insane
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret the inconvenience regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Disgusting.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
False Advertisement False advertisement, they do not provide a shuttle to the airport. The place is dirty, towels had pubic looking hair on them, no toilet paper, the shower handle was broken and could not use it at all. You'll smell cigarrete smoke from the lobby to your room. Never again!
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not happy on how they handled my reservation
Business response:
Cheryl, thank you for your review. We are sorry for the frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. Also, we apologize for the dog barking and the disturbance this caused. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.