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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and bed very uncomfortable.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Made reservation, when we got there was no room available.
Business response:
Sara, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not happy Booked my room and I was out of town, they gave my room away.. had to drive around until I found a hotel..
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The hotel is pretty run down and it's cleanliness is poor. It should be classified more or less as a motel rather a hotel. Breakfast is included, however breakfast was coffee in the hallway and muffins and some snacks. There was not even a sit down area for breakfast. The hotel requested a debit of USD100 in advance and only refund the deposit after you check out a few days later. There is nothing in the room thats worth USD100 that you can take away from the room.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, We are sorry our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast choice.We hope you will consider giving us another o... read more
It was unclean.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
There were literally roaches in out bed
Business response:
Patrick, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Our flight was delayed, and when we finally got to the hotel exhausted we could not check in because the system needed to audit for some undetermined amount of time. I am sitting here in the lobby unable to check in to the room that I paid for at 2:15 am. This is completely unacceptable
Business response:
Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Managemen... read more
ROACH HOTEL Horrible, dirty and FULL OF ROACHES
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I had to switch rooms 2 times before getting a decent room. The first room was never cleaned trash on the floor and the linens were dirty. The second room the TV did not work. The last room smelled of smoke. The entire experience was terrible.
Business response:
Christina, thank you for the feedback. We apologize for the cleanliness issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.