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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room looks nothing like website photos. Very basic old furniture. No dining space .And the so called " breakfast included " is nothing but a small counter with coffee and and small muffins. Twice a tried to get some coffee, the pot was empty. Only one employee at the front desk whe he or she goes to the rest room, you have to sit there and wait. WHAT A TERRIBLE EXPERIENCE. never again.
Business response:
Dear SAMIR, Thank you for taking the time to review your experience with us. We aim to deliver a seamless visit for every guest. Therefore, we hope you will accept our sincere apologies for failing you. We understand your disappointment regarding the various concerns you described and appreciate you informing us. We are continually looking to improve our services and accommodation, and we will share your feedback with our entire team to see how we can enhance our guest's satisfaction moving forward. It was a pleasure having ... read more
Location for our use was good. Two staff at desk were just okay nice. Building was extremely rundown and had a bad odor. Our room absolutely stunk of a bad odor. Will not recommend to anyone.
Business response:
Dear Stephen, Thank you for taking the time to evaluate your experience with us. We are happy you liked our convenient location and the attentive service from our associates. However, we regret the various issues which impacted your stay. We follow strict standards regarding the cleanliness and upkeep of our hotel. Therefore we sincerely apologize for failing to meet your expectations and ours. We are continually striving to improve our services and accommodation, and we will share your feedback with the appropriate individu... read more
It was quiet but room was dirty sheets were dirty rags were old and and holes in them Dog poop around property
Business response:
Dear Carla, Thank you for sharing your candid feedback with us. Please accept our apologies for failing to meet all your expectations. The issues you described are unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping team to thoroughly inspect our hotel for any lacking aspects and ensure our future guests do not encounter the same issues. We are committed to providing a flawless experience, and we h... read more
Debris on the floor. Debris iin the drawer, refrigerator was unable to open. Microwave was too small, powerless.
Business response:
Jong Hwan,Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely, Hotel Management
It was closed to the airport, had great view of the airplanes but stayed at 3rd floor and elevators, hallway and room were dirty and smell really bad. There was a moment were u can smell used of narcotics. Bathroom was dirty, went to front desk and asked to be cleaned. They just poured water and nothing else. Bedsheets had stains as well.
Business response:
Dear Natalize, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Bastante justo No hay desayuno...... Es un café y poco más. Un poco decepcionante
Business response:
Dear Sergio, Thank you for sharing your candid review. We always want our guests to enjoy everything our hotel has to offer. However, we regret that the variety of our complimentary grab-and-go breakfast has greatly impacted your overall stay. When we receive feedback like this, it is always shared with our brand leaders to see what we can do to enhance our guest’s satisfaction moving forward. We hope this issue is not too much of an inconvenience and that you will stay with us again.Sincerely,Hotel Management
You get what you pay for Our stay was just ok. We had a late arrival and just needed a place to lay our heads. The room was what we paid for. The floor seemed sticky like it hasn’t been cleaned, the room decor and furniture had a lot of wear and tear, shower head needed more water pressure. But we didn’t expect much because we didn’t pay much.
Business response:
Dear Melvin, Thank you for choosing our hotel for your recent visit to the area. Our goal is to exceed our guest’s expectations in every aspect of their stay. Therefore, we sincerely regret letting you down. Our team follows the most rigorous industry standards regarding the cleanliness and upkeep of our property. And we will follow up on your concerns with our housekeeping and maintenance team to ensure our future guests do not encounter such disappointments. We hope to have the opportunity to host you again and show our co... read more
I do recommend this place if you are on a budget… However, I will start by saying that the sheets of the bed were clean , TV worked other than that everything else was wrong with the room; the room had a bad odor, paint was peeling on some walls, every feature in the room is aged and some light lamps did not work, fridge was very very loud and was making crackling sounds so we have to shut it down, bathroom to me looked very bad…
Business response:
Dear David, Thank you for taking the time to evaluate your visit. We work hard to ensure that we provide clean and well-maintained accommodations to every guest at a very affordable price. However, it was disappointing to know this was not entirely your impression. We want to thank you for being very specific about the issues you encountered, as it helps us to serve our visitors better moving forward. We will certainly address your concerns with our housekeeping and maintenance teams to resolve the issues immediately. We hop... read more
I checked in at 231 and was. Barged 100 dollar early checkin fee of 29 minutes. I had to get ready for 330 meeting and had no choice. Have stayed and other properties never had such an astonishing fee. Very disappointed
Business response:
Dear gerasimos, We are disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.