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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bathtub was a little dirty. toilet paper was out after two uses. there were pizza boxes left in the fridge. there was only one wash cloth and 1 towel and what looks like coffee stains on the bathroom counter. we didn’t have any cups or anything. when we originally came went down to the front desk there wasn’t anyone there so we went back up to the room. When i came down later and asked for silverware the lady at the front desk went in the back grabbed a metal fork and spoon and handed it to me. i couldn’t guarantee that it w... read more
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and make sure we are more diligent going forward. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. ... read more
They gave our room away. We had to look for a different hotel
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room was nasty it smelled like someone was urinating all over the place. No breakfast it said no smoking however people were smoking in the non-smoking area.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bed Bugs!!
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
There were bed bugs. The "Free Breakfast consisted a coffee pot and a few granola bars, cup of Oatmeal."
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Horrible customer service, my room was never fixed even if I asked twice
Business response:
Thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I choose the hotel b/c I needed a shuttle from/to tge Airport and to have breakfast in the morning before we catch our flight. No shuttle from airport, I called the hotel and they said they don't have it. We have to use a taxi then I talk to the lady at the hotel counter to book us for early morning shuttle to the airport and she said the shuttle driver comes around 7am. We suppose to get to the airport before 6am. I have to pay another $50 in the morning to got to airport. And we were late and missed our flight. How on eart... read more
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. We will update our website so our future guests can be aware of what we currently offer. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.2 star rating with 3,662 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.