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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waste of money The whole hotel was a wash .. dirty room counter tops dirty hallway dirty.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
I found 2 cockroaches while I stayed in there. I needed the hotel for today to work for Black Friday but it was disgusting and filthy. I could not sleep at night comfortably because of it.
Business response:
Lilibeth, please accept our apologies for the cleanliness and outside insect issues you encountered which resulted in a disappointing stay. We also want our guests to have a relaxing time with us, but from your review, it is clear we fell short in providing this to you. We have immediately shared your concerns with our pest control and housekeeping team to guarantee any future problems. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional visit you deserve. Sincerely, Hotel Man... read more
Water pressure very low couldn't take shower. No response about the problem after calling front desk. Elevator not working had to walk up and down the stairs, microwave barely working.
Business response:
Jessie, please accept our apologies for the maintenance issues you experienced during your stay with us. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our team delivers outstanding service. We are sorry this was not the case during your recent stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please come bac... read more
Business response:
Kozo, We are sorry to see that we felt short of your expectations. Hopefully you will consider staying with us again.
Poor customer service with a dirty room. It’s was very disappointing - was given a room someone else had and the room was nasty room 304.
Business response:
Dear guest, please accept our apologies for providing you with the wrong room and also for your room not being cleaned properly. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope you will consider giving us another chance to serve you better. Sin... read more
The hotel did not except my confirmation and said I did not have a room there. They said that Expedia did not send them the updated confirmation and therefore they could not honor it. They could only honor what was in their computer. I had to buy a new room. I would like to get this straightened out ASAP.
Business response:
Thank you for sharing your review. We are very sorry about the issues you experienced with the third-party reservation, but we are glad we were able to accommodate you despite that problem. For any further issues related to your reservation please contact Expedia so that they can assist you appropriately. Thank you again for your feedback, and we hope you will come to stay with our hotel in the future. Sincerely, Hotel Management
No good staff and service
Business response:
Terry, please accept our sincere apologies for not providing the attentive service we strive to provide every guest Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon! Sincerely, Hotel Management
Dirty 👎
Business response:
Thank you, Carmen, for your candid review. We are very disappointed to see that your feedback referenced the description of our hotel as "dirty". Our promise to our guests includes a commitment to providing a clean, fresh environment and we are truly sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Since... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.