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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shameful First room smelled like pure weed, second room gave me a huge headache, no remote shower had so much hair in it,
Business response:
Howard, thank you for being a guest at our hotel. We are truly sorry for the inconvenience you experienced with regard to the smoke smell. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the issues in the second suite and assure you to discuss with our housekeeping staff to be more diligent. We hope to regain your trust on a future date. Sincerely, Hotel Management
couldn't check in, they couldn't find my booking, had to pay cash
Business response:
Thank you for providing candid feedback about your stay. We apologize for the mix-up with your reservation and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will address this appropriately so that this type of incident does not happen again. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The room was basic, no bowls, no plates, no toilet paper house keeping may have forgot to replace but office was closed when we noticed no toilet paper. The other issue they require a $100 deposit now and it is not included in there listing. Some people may not have the extra cash to fork out and wait 5-10 days to get their deposit back.
Business response:
Diane, thank you for sharing your honest feedback with us. We are sorry for the trouble you had to go through during your stay and that you were also not happy with our hotel policies. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your patience, and look forward to seeing you again! Sincerely, Hotel Management
The property needs to be updated and was not clean. There was hair on one of the towels. Large spills/stains were on the carpet by the bed and there was something sticky on the carpet. The bathroom seemed to be clean but the other areas were brushed over instead of being thoroughly cleaned.
Business response:
Carlita, thank you for your feedback. We apologize for disappointing you with our accommodations and our service. This does not meet our standards; therefore, we will address your concerns with our housekeeping staff to make sure corrective measures are taken. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We have also noted your comments regarding the up-gradation. Thank you once more, and we hope you will choose us again so that we can serve you b... read more
Looks worn and unkempt
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I did not stay too dirty and scary. Homeless people and vagrants drinking beers by a dumpster. A woman came to the office barefoot and she had lots of scabs, drug problems? The check in was behind bullet proof glass. It was not even close to the description.
Business response:
Thomas, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide... read more
The room smelled like urine. The bed had a hole in the middle like the mattress was worn out. It was uncomfortable. They charged my card twice and said that they couldn't do anything about it till the next day. Don't stay here.
Business response:
Melissa, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Kindly note, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigatin... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.