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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse hotel stay. Hotel was dated. Room had a musty smell. I was placed on the first floor and the noise above me was very loud.
Business response:
Elizabeth, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Room key didn’t work, bed wasn’t made in room, had to change rooms @ midnight, lobby was messy
Business response:
We are sorry for the issues you had in your room and the inconvenience this caused you. We can understand changing rooms can be frustrating and will address our downfalls with the appropriate team members. Please consider coming here again so we can serve you better. Thank you for your feedback. Sincerely, Hotel Management
Our beds didn’t have sheets on them, there were crumbs all over the bed and we found someone’s items in the drawer.
Business response:
Cass, thank you for choosing us, but we are sorry you had a disappointing stay. It is disappointing to read about our shortcomings and we will address them with the appropriate teams. Thank you again, and we hope you will allow us another opportunity to serve you in the future. Sincerely, Hotel Management
I did not like the cleanliness of the property. Expedia overbooked our room and failed to notify me
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to make it up to you in the future. Sincerely, Hotel Management
The staff is terrible - The front desk is always empty, if you need a service, just wait; The room has strong mold smell; Be prepared to have a running dog at 2am on top of your floor, and loud talking voice in the hallway at 5 am.
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available during your visit. We will look into what transpired, so this lapse in service is not repeated. We are sorry for the odor you experienced and will share your feedback with our housekeeping team to ensure a better experience going forward. We also apologize for the disappointment you had due to the barking dog. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you ... read more
The front desk help were very rude and nor helpful.
Business response:
We are sorry your check in experience was not up to par. Please know we will make sure all our staff is as professional and polite as our guests deserve.
The lady at the check in counter was a wonderful, friendly person. From there, the visit went horribly wrong. Suffice to say, stay here at your own risk. Youve been warned.
Business response:
Thank you for staying at our hotel. Although you liked our front desk associate, we are sorry for the disappointing stay. Since this is an anonymous review, we request you to reach out to the front desk and convey the information regarding the problems which ruined your stay. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Close to airport hasn't been uprated for long time burn and stain marks on countertop in bathroom overall dingy
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Arrived for check in, bad odor in foyer, all people working were coughing with runny noses, personel was putting us in a room that they new was unfit for use, odor in room was intolerable, had no options for us, had to go make arrangements elsewhere. The inconvenience made us late for our business meeting. Extra chaos we really didn't need.
Business response:
It was disappointing to know you did not experience a restful stay. We offer our sincere apologies for the odor issue you encountered here. Your feedback for the odor is shared with our housekeeping team is asked to do a deep cleaning of our property helping us to avoid such incidents moving forward. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.