Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we may have missed something during this process, and for that we sincerely apologize. We are working with our team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit.... read more

Business response:

Thank you for staying with us and for reviewing your experience. We apologize for failing to provide the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are to every guest. We will be following up with our housekeeping staff to make sure we are following all procedures when readying a room for an incoming guest. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the reservation issue you had while you were here. We offer no excuses for this mix-up, and we regret the inconvenience. Please be assured that we're investigating what went wrong in your instance, and we're taking measures to prevent such scenarios from happening again in future. We're also sorry for your disappointment with the cleanliness of your bed. Your feedback regarding the oversight is shared with our housekeeping team to be more diligent with their effor... read more

Business response:

Alberto, thank you for taking the time to review your stay. We apologize for the disturbance from other guests during the night. We are sorry you did not sleep well in our hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please consider giving us another chance to provide you with the exceptional experience you deserve. Sincerely, Hotel Management