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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I complained about this: there was urine in the toilet, remote didn't have batteries, dirty diaper in trash can in bathroom. They apologize and offered me $50 off my stay.
Business response:
Louy, thank you for the feedback regarding your stay at our hotel. We are sorry for the difficulties you experienced in your room. We follow the most rigorous industry standards when it comes to the cleanliness of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Disappointed The room smelled.... seem they didn’t have everything together when I arrived. Overall uncomfortable I wont be booking again
Business response:
Laporcha, thank you for sharing your thoughts about your recent stay. We apologize for the difficulties you faced while you were here and for the odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Manag... read more
The towels had food particles wrapped inside and ketchup smeared in them which I found out when I got out of the shower to use. The floors had fuzzy things on the floor in the room. The internet did not work bc they typed in my last name wrong and the person at the desk did not even know what they did wrong. I had to call IT my self to figure out what happened
Business response:
Thank you for your review. We apologize for the service and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our entire team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Had to change the rooms three times. Requested non-smoking room but ended up getting a room that was filth with marijuana smoke and residues on the table..requested to change the room The second time and received a room with dirty and muggy carpet. Couldn’t get a refund so ended up changing it for the third room which had an old bar soap in the bathroom and crumbs on the bedroom. Informed the front desk. Hopefully the manager can address this issue with their cleaning team before things get worse.
Business response:
Thank you for the valuable feedback about your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping department to make sure corrective actions are taken. We apologize for the inconvenience you had and hope to have another chance to redeem ourselves. Sincerely, Hotel Manageme... read more
Avoid Filthy, toilet didn’t work, terrible smell
Business response:
Michael, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the appropriate teams to fix the problems you mentioned. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Overall the room was a good size. Staff was unprofessional and we had to take out our trash and constantly ask for things. The facility was short on pillows and they allowed all types of pets. Breakfast was very basic. Will not stay there again.
Business response:
Thank you for posting a review of your stay. We apologize our hotel and facilities were not to your expectations. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We're also sorry for the inconvenience you experienced due to the shortage of pillows. We're reviewing this situation with our staff to ensure these item... read more
I chose this Extended Stay over the one on Hillsborough Ave because it had a higher rating. If this one is truly better than I would hate to stay at the other one because this one was truly awful. The hallways and room had a weird odor, but they paled in comparison to the stairway, which smelled so, so bad. The “clean” towels were often dirty. The Wi-Fi was horrible, was spotty at best, and completely went out for 3 days. I paid extra for a suite, but the couch was broken. The refrigerator door opened backwards so I had to o... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
The hotel and staff were extremely disorganized. When I arrived they could not locate my reservation. I was told that I needed to book the reservation again and pay a second time and then attempt to get a refund from Orbitz. I had to call the Orbitz office for them to fax over confirmation of the reservation. I waited in the lobby for almost an hour for this to get resolved. The room they put me in was not the room I reserved. It smelled of smoke and was dirty. They moved me to another room but the pull out sofa was broken s... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.