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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book here Dirty place old and smells bad. Toilet backed up and staff did nothing. Reported Problem three times and was offered a plunger the next morning after third request to have the issue resolved. Staff not very accommodating not enough linens in room and had to make multiple requests to get linens for the sofa bed and an additional towel. I would not stay here again and don’t recommend the place. Also had roaches
Business response:
Kristin, thank you for your feedback and for being our guest. We apologize for the issues in your suite and the service issues you encountered. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are truly sorry and hope you will consider giving us a sec... read more
Not so good Non smoking room smelled smoke and with it was difficult to stay. They promised to change the room, but their system went down and they weren’t able to change. Sofa bed is so bad that had to sleep on the floor to avoid infection. No pillows were provided for sofa bed. Overall, I would not go to same hotel again.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to the smoke smell, and we were unable to resolve it to your satisfaction. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for cleanliness issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
I liked the kindness and helpfulness of the front staff. I didn’t like that there was no Suttle to the airport, my room was dirty (trash was still in trash can under the kitchen sink, bathroom towels were like rags, lights in bathroom and room entry were out and in.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Poor quality of rooms and service. It was not in a good condition as the other extended stays I have stayed before. Not worth for the money. You will get Ramada by Windham for 54/ night, Marriott for 83/night, paying 78 for this room is really wasting of money. I booked this hotel only for the kitchen facilities but there were non. I didn’t get any kitchenware many times after requesting, when I got few items it was broken items, so I couldn’t use. The breakfast area has nothing except few chocolate bars, would expect to see... read more
Business response:
Manju, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The clerk at check-in needed much more training. Our check-in took close to an hour because the clerk did not know how to change a room type due to overbooking. She had to call another property (on speaker phone) to be walked through the process. The clerk would also say room numbers out loud in the presence of other guests. The elevator was not working. There was no coffee in the morning. The breakfast was Grab & Go, not Continental as advertised on Expedia. The room itself was adequate for our needs.
Business response:
Please accept our apologies for the poor service delivered by one of our associates. We also regret the inconvenience you had due to the non-functioning elevator and for the coffee not being available during breakfast hours. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit t... read more
Unable to stay, hotel was overbooked. Found this out upon calling to confirm our late arrival (2 AM) and being told it “happens all the time” by a very rude attendant.
Business response:
Mollee, we are sorry we were unable to accommodate you this time and regret the poor service you received from our associates. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Non smoking room smelled like smoke and dogs. Water smelled like sewage..property greatly needs upgrade,
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.