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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm a woman that's gone on business business trips I was a little disappointed to see the conditions of this place and there is no breakfast is just coffee that sits there all day I don't recommend it
Business response:
Nancy, thank you for choosing to stay with us. We apologize you were disappointed with the overall condition of our property and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We will also share your feedback with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can mak... read more
To start, there was no one at the check in when I arrived. I looked around, said hello, and when someone finally showed up a few minutes later, they didn’t apologize or acknowledge I waited. They weren’t the most friendly either. There wasn’t a trash can in the bathroom... or the bedroom or living area. I finally found one single trash can for the room hidden away in a cabinet in the kitchen. The (extremely thin, very used/old towels had stains on them. There were long hairs in the bedding, under the covers. The tv didn’t wo... read more
Business response:
Jess, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
It was close to airport. The room smelled like urine and there was a partially eaten ice cream bar in the freezer.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Will not be back I am not usually one to write a negative review but I did not have a positive experience at this hotel. When I first walked in there was someone sleeping on the couch in the lobby, the entire hotel had a bad smell, elevator was hot as a sauna, the room was in need of several repairs. The entire hotel seemed to be in need of a good scrub down and thorough cleaning.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will allow us the opportunity to regain your trust. Sincere... read more
Bugs in the bedroom, duck tape holding floor together.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the bugs in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Horrible experience Overbook the room. Turned away at 1am after calling to confirm my room would be available.
Business response:
Eric, thank you for reviewing our hotel. We apologize for the mix-up with your reservation. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Not good This is a great location if you need to get to the airport quickly , 5 minutes away however not a great experience . From the front desk never being there during my visit and having to call a number when I was leaving to check out to speak with a clerk at the front desk . So much for 24 hour front desk . The gym pictured is not the gym on site . There were 2 pieces of equipment in there . Extended stay so I expected people to be living there but it was so trashy . Trash everywhere in the parking lot people hanging o... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Smelly Scary Lodging Very very old hotel in the middle of office buildings. My room was exceptionally bad smelling, dank and dark. No one attended the front desk— you had to call on a desk phone to register. No daily maid service. Breakfast consisted of warm coffee and granola bars and pre-packaged mini muffins. Cigarette butts all over. Pool area had a total of 6 chairs. Lots of scary characters hanging out.
Business response:
Ellen, thank you for your recent review of your visit. We are sorry for your disappointment with front desk service and cleanliness in your suite. We will share your feedback with our team to ensure this does not happen again. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.