Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Thank you for choosing us. We apologize for the problems you faced upon check-in and also for the cleanliness issues you had with your room. Your feedback will be shared with our team to ensure this does not happen again. We hope you will provide us a second chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that you did not have a pleasant stay with us. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Also, your feedback for the wake-up call will be used to improve our service levels going ahead. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are sorry for the service issue you encountered and that ruined your stay with us. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel for vacation. We would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Haley, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management