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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No wash cloths; no ice machines; no kitchen supplies unless you ask; won’t give extra pillows; BUGS in the bathroom! Smelly. Broken dresser. TV doesn’t get anything worth watching. Scary guys hanging out in parking lot.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. The safety of our guests and employees is our prime concern, so we are sorry to know that you felt unsafe here. Our team is well trai... read more
Horrible room and very smelly ! Everything abt the room was disgusting
Business response:
Diane, thank you for your review. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The facilities were sub-par and the amenities were terrible
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
The person on duty that night has an attitude issue she should not be in the hospitality business. She should be working far from people because she does not have people quality
Business response:
We are sorry for the difficulties experienced with the behavior of one of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
The place smelled horrible and we had to switch rooms twice just to find s sofa bed that wasn’t completely disgusting. There was no room safe or computer for guests to use. The breakfast was granola bars and oatmeal. The dresser drawer was broken, the bathroom door wouldn’t shut, and the room didn’t have any dishes in it. They were able to scrape together some bowls, plates and cups but no spoons or pans. Very disappointing!!
Business response:
Michelle, we are sorry for not meeting your expectations and for the inconvenience you experienced with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
dirty, window didnt work, you have to request kitchen stuff, no ice machine, pool is lambe smelly
Business response:
Please accept our sincere apologies as our hotel did not meet your expectations and regret your stay was not a pleasant one. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain y... read more
Pull out sofa bed had stains and no sheets. Bathroom fan did not work. Whole drawer missing in dresser.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the bathroom fan has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in the fu... read more
For the price of the room, I was really disappointed overall. The check-in staff Tyasha was amazing. When we walked in the room there was a roach on the counter, the chairs had brown stains on it, the pull out coach bed had so many stains on the mattress it was horrible. Thank God we brought our a blow up mattress for the kids. There is stains in the carpet. No remote control for the TV, the air-conditioning was awesome. Oh let's talk about the continental breakfast- what a joke granola bars and muffins... Smh.
Business response:
Feliscia, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback regarding the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. We are very sorry a... read more
Bathroom was dirty, very poor lighting in the room, didn’t resolve TV issues. We were very disappointed in this property
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.