This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get what you pay for. Front desk lady was rude, told they were overbooked, then gave me somebody else’s room who hadn’t checked in yet. Room smelled, shower got luke warm at best.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Fleas and nasty washing facilities. There were fleas all over our room and we had to vacate the room and go to another room. We had to put all of our stuff in trash bags and re wash everything including our bags into ensure we did not take them with us when we left. My daughter got flea bites all over. It was the worst place I have ever been. On top of that the washing facilities they had were not kept up. 2 machines didn’t work and one of the dryers I went to throw my clothes in after the washing them due to the flea incide... read more
Business response:
Cory, we are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The place it is not nice, not the personal it is pretty good
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
We had to wait on washcloths to come from the wash, no large dishes, no baking sheets for the oven and no ice machine on the property... at an “extended stay”hotel just makes no sense. They were far from full so it’s not that they ran out of these items. It clearly states you can request kitchen items and they will be brought to you, I was told to come down and get them. 2 of my personal beach towels were stolen from the pool deck when I went to take my daughter to the bathroom in our room! We travel to Tampa often for dance... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
We had a horrible stay from start to finish. We got in around 2am and had to wait 10 to 15 mins because the computer system was down and lobby stunk bad. The elevator was really noisy and when we opened the door to our room we immediately noticed huge stain on the carpet and sofa chair cushions were disheveled(have pics) It was after 2am and AC was set at 61 so it was quite cool and the bed only had a sheet and very thin “blanket”(morclike a thicker sheet). The pillows were literally 1.5” thick and head sunk to bed so I went... read more
Business response:
Bill, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great expe... read more
The room smelled as did the hall, they wanted to charge us 25.00 if we checked in at 1:30 pm instead of 3:00, didn't have blankets for pull out, found bugs in bathroom
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was dirty.phone didnt work Staff unhelpful Only good thinh it was close to memorial airport park n fly
Business response:
Thank you for choosing us. We offer our sincere apologies for the issues you had in your room and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.