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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
When I arrived exhausted after a 14 hour work day I was told that although I had a reservation, they had no rooms available. Total fail, Stay America.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
look elsewhere Pros - close to airport. Cheap. Cons - hallways and room felt really dingy and old. am glad we were only there for a brief overnight (left at 4am for airport). Room was not clean, there were no sheets for the pullout sofa (mattress was dingy and dirty). got sheets and blankets from front desk that weren't great.
Business response:
Annah, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room/here. Your feedback is discussed with concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Even if it's your last resort.... Look elsewhere. Awful hotel. My room was situated right in front of bright street lights. The only amenities are a lonely bar of soap. Don't expect much. Tried to get a receipt in the morning and no one was at the front desk. I had to call a number and talked to someone that sounded like they just woke up. They were rude and didn't help me get a receipt. I called back the next day to get an email copy and was placed on hold for over 30 minutes! They don't even have hold music so I thought th... read more
Business response:
We apologize for the rude behavior by one of our team members. Also, we are sorry for not meeting your expectations considering the in-room amenities. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Since we are an extended stay property, our guests often bring their personal items but, toiletries and other articles are available upon request at the front desk complimentarily. Please give us another opportunity to provide you with a better... read more
I was getting sick over there
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel rooms were not cleaned properly. Found roaches and food was found under my bed. Heater didn't work and cold shower. Had to have my room changed to another one and both was still bad.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very so... read more
The dirtiest room I have ever been in . Customer service was the worse I have ever had in my life .
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This property was HORRIBLE. It smelt horrible. The staff was incompetent as they sent me to an occupied room. Then there was a bug crawling in the room. DO NOT STAY HERE.
Business response:
Thank you for your review of our hotel. We apologize for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free visit, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.