This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room I was assinged to half the electricy did not work. The second room was not cleaned the third and final room seemed ok untill the roaches should up! I. Fact i lest early and spent hours at the airport just to get away from the roaches
Business response:
We are very sorry for the issues you mentioned and regret your stay was not a pleasant one. This is not acceptable, and we will be sure to share your feedback with the maintenance and housekeeping team ensuring that such issues are never repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The whole place gave me a bad vibe. I never felt more like I was going to find bed bugs in my life.
Business response:
Jay, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The fire alarm went off at 3 AM due to a faulty AC circuit breaker This is poor maintenance This is a controllable event that should never have happened The night desk woman was threatened and treated with total disrespect and was lucky not to be harmed In the future the police should be called to secure the desk area especially at that time of night
Business response:
Dear RobertYoung, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Awful stay It smelled, service was not good and I got no sleep because the fire alarm went off in the middle of the night due to an AC unit issue that sparked the alarm. We all had to evacuate for over an hour. Terrible experience.
Business response:
Matthew, we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your good night’s rest. Rest assured, we have shared your feedback with the maintenance team to review and rectify the matter immediately. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No one available for over 15 minutes to check you in at midnight. While the place was clean, the fact that there wasn’t even a cup in the room to get a drink of water was ridiculous! The tepid shower after a 2 AM fire alarm for smoking unit in hallway sent us over the edge. Place needs serious help!!
Business response:
Thank you for reviewing your stay. We apologize for the major inconvenience you experienced when the smoke alarms went off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I can in NO WAY recommend anyone stay here. I stayed here on Jan. 17 2019. The housekeeping staff stole 2 shirts and a belt. They also left my bed soaking wet, I have no clue why it was wet and I can only image what it was wet from. They never checked the sheets before they made up the bed. The front desk gave me another comforter as they have ZERO STAFF besides the desk. That comforter had at least a dozen cigarette burns in it. What is wrong with these people. Never again. This hotel can not be trusted.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
roaches, dripping shower, light bulbs missing, light bulbs out, cold shower. Not sure how it could have been much worse.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Our maintenance team is also inspecting the problem you mentioned immediately. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in... read more
Would never stay again Very run down and disappointing. Worst Extended Stay brand hotel I have stayed at. Breakfast wasn't attended to. Rooms had heavy smell of smoke. Employees weren't very friendly.
Business response:
William, thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
I arrived at 130 am after being in the air for 6 hours. They apparently stop checking people in at 12am so they gave my room away. No call, no email, nothing. What kind of business is this?
Business response:
Thank you for taking the time to evaluate your stay. We sincerely apologize for the mix-up with your reservation, and for the inconvenience you had due to it. We‘re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.