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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Experience at the Extended Stay Tampa(Airport Unfortunately, the room's HVAC unit was not working properly so there was no heat in the room during the night when temperatures outside fell into the 40's outside. Additionally, the water coming from the shower head was luke warm at best. While the room was clean, front desk was attentive at check in, and rooms large - - I am disappointed in the hotel overall. In fact, I plan on asking for a partial refund or credit based on the noted problems. I would not plan to stay at t... read more
Business response:
Scott, thank you for taking the time to review your stay. We're glad to know you were pleased with your well-kept room and that you liked the service provided by our associates. However, we apologize for the maintenance issues you encountered in your room. We have discussed your feedback with the concerned team to rectify the problem you mentioned immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The entire hotel smelt like cheap cigarettes and pot. The room had nothing in it, no coffee pot, dishes, nothing. The shower was a hand held type that the hose collapsed and had to hold up in order for water to come out.
Business response:
Dear Guest, weappreciate your review and enjoyed having you stay with us. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We also have a strict no smoking policy in place and apo... read more
This hotel os advertised with a shuttle and continental breakfast. There was no shuttle and their "continental breakfast" is packaged oatmeal and muffins. No hardboiled eggs, yogurt, or even cereal. Super disappointed that the advertised things taken into account for the value of the room were not available.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our shuttle service as well as our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The staff was friendly however the room not so great! The bathtub had some black stuff in it and the sleeper sofa was awful! The regular bed was ok but sleeper was so bad ! The mattress was bout an inch thick and felt like there was wire springs in it. Luckily 20 year old daughter sleepy on it. I would have Not been able to walk the next day
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations regarding your room when you were here. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
When I tried to check in at the front desk, the clerk was to busy ordering her dinner on the phone to check me in. We had dirty towels in the bathroom from the previous tenant. No hair dryer in the room. When I asked for a hairdryer at the front desk, the one they gave me didn't work. And we had bugs in the room. Not a pleasant stay.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the difficulties you encountered during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Room was shabby and poorly appointed. TV appeared to be out of 1999 and some of the bathroom fixtures were damaged and unsightly. There were no clean towels or sheets brought to the room. "Breakfast" consisted of some unremarkable coffee and stale packaged muffins or granola bar. That's it. The only thing positive I can say about this place is the staff was pleasant. Won't ever go back.
Business response:
Thank you for taking the time to post a review. We are sorry you were unhappy with our breakfast offerings and regret the issues you had in your room. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. Also, your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I was killing about 2 roaches per day. Ugghhhh!!! I was put by the trash room so the noise level was really high. There was a musty smell that I could not shake. There were roaches... Ughh! They noticed this as well and said they will be exterminating the whole building later in the week...Honestly, the whole stay was a mess and I was very thrilled to be leaving there. I will never stay here again. I do not recommend!
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. We assure you that we have discussed your feedback with the concerned teams, and we're taking corrective measures to prevent such situations from happening again. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Stains on carpet, paint chipped off the walls, 3 beer cap and 1wine cap found under the bed. Nasty Place.
Business response:
Tamera, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Margaret, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.