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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel staff seemed like there was some place they’d rather be than at work. I arrived a few minutes before check-in and they made me wait 15 minutes in the lobby to check-in until the prescribed time. There we’re cockroaches in the bathroom. I have stayed at Extended Stay properties twice before in other cities and have had similar experiences. I see a pattern here and will not be back.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider... read more
Was close to airport only good thing about this place
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very dirty place. Furniture and walls were filthy the couch bed had no bedding on it and was all stained up. Entry to the hotel was dirty and the woman at the desk was rude.
Business response:
Michelle, thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel... read more
Not Recomended Motel Very run down property,dirty,cigarette smell , not worth the price, false statement in regards to shuttle service NONE. Was c/x two months before but still advertising service. Will never return.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Staff was very rude and unprofessional, my room was dirty and had bugs everywhere and they didn’t want to move me to another room. They were very nasty to be when I complained about the bugs. They also gave away my booked room for the original day of my arrival which left me to have to sleep in my car with my 9yr old child. I was extremely disappointed.
Business response:
We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
The room had a horrid stench upon entering. I sprayed Lysol, hoping that it would help. It didn’t. The bathroom was dirty. Hair was in the tub and on the towels... how was one supposed to take a shower and dry off with someone else’s hair all over the towels? Finally, the bed sheets were filthy. It’s almost as if they kept the previous’ guests sheets on the bed and made the bed up. I would never book here again!
Business response:
Jay, thank you for being our guest. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
bugs ..floor warped and dirty socks from previous guest ..slept on top of bed and with lights on ..2 hours of sleep at the most...not recommend
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
No shuttle service to airport. Internet not working properly. No business center to print boarding passes. Hotel needs to be refurbished.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Room has roaches & tub does not flow properly when running shower water was filling up.
Business response:
Dajah, please accept our sincerest apologies for the issues you had in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sor... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.