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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Terribly disappointing and staff unhelpful Dirty and Roaches in your rooms. I booked 4 rooms and each one had the same issue. The bedding was stained, carpets stained. Slept with the light on and in my clothes. Reception was not helpful in any way as they needed a manager to talk to. Left a message for the manager to call me and was not surprised that I never got a call back. Working with Hotels.Com to resolve. DO NOT STAY HERE.
Business response:
Jacques, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managem... read more
Room was awful, bugs, cockroaches, poor service, just a bad experience.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Never again!! The room was dirty, stunk and the noise from outside made it impossible to sleep.
Business response:
Joan, thank you for your review. Please accept our apologies for the cleanliness and noise issues you encountered during your stay. We assure you that we have discussed your feedback with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. We hope you will consider giving us a second chance the next time you are in Tampa. Sincerely, Hotel Management
Nothing in the night the cockroach where crawling all over the room was disgusting
Business response:
We are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Super noisy A/C unit in the hall, must be broken. Really strong cleaning chemical smell in room. Staff not nice and not helpful.
Business response:
Please accept our sincere apologies for the issues you experienced in your room and for the poor service you received from our associates. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff went Ere not friendly. Although they have kitchens there are no plates/pans not sure why you would call extended stay with nothing in the rooms
Business response:
Kathy, thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and we have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you ... read more
Really bad experience Not good - old hotel, staff are always in back - takes 10-15 minutes sometimes to get anyone at the desk. Watched several people just give-up. The hotel is dirty, smells like smoke. I was sent to 3 different rooms at check-in. The first the lock did not work (made 2 trips to that room, trying 4 keys none of which worked). Then I was sent to a room that smelled horribly of smoke, and the smoke detector was covered in a plastic bag. Finally I went to a room that was tolerable, but was not clean. Stains al... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Dont go here Horrible dirty room and stinks we left couldnt stand the smell
Business response:
Bob, thank you for reviewing your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.