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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Despite having a reservation, I was told there were no rooms available when I arrived to check in. Chris, from Expedia, tried for 90 minutes to find a room in the area for me, but the best she could do was find a room 22 miles away. Not what I needed after traveling 1,000 miles and had an early AM meeting the next day
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not again Guess it should have dawned on me by the name that people were living there. No breakfast. Canceled second stay for after cruise.
Business response:
BRENDA, thank you for choosing our hotel on your visit to the area. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room was dirty. There were snack bags under furniture. When ready for bed, attempted to pull out sleeper sofa and found additional trash and crumbs. No telephone in roomyo contact front desk. Had to wait over 4 hours to receive linens and that was only after contacting guest relations of room issues. Room key would not access room without going to front desk to deactivate each time. No vending machines for snacks, only soda machine.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
the room was not clean. I had an early flight and was told a van would be there to take me @ 5:25am. there was no one on duty, the front doors were wide open and no Van I had to call a cab and just made my flight. I am going to dispute this with AMEX and not pay
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Joshua, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
rude staff
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Big Roaches I got to the room only to find a roach the size of a small mouse hanging out near the sofa. I reloaded all my stuff into the car and left.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. We do take claims of this nature very seriously, therefore our pest control provider has inspected the room and no signs of bedbugs were found. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.