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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches no tv service 1st hotel had roaches so they moved us to another extenda stay about 5 miles away , that room was smaller no couch , no desk , no tv service , dish network didn’t work only cnn or shopping network worked, room was adequate Ac worked well , personally I will never ever stay at this hotel chain again . I was given refund for 1 night due to bugs but it was my anniversary weekend and it could have ruined it if I let it . Not worth it imo pay a little more for better accommodations
Business response:
Jamal, we are truly sorry for the difficulties you experienced and it is truly disappointing to read. Please know, we have made a note of your feedback and have shared it with the appropriate team to review and rectify this problems immediately. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I arrived for a close to midnight check in from a late flight. My room had to be changed because the originally assigned room needed to be cleaned. I asked for a wake up call when checking in and was told to check the phone when I got to the room because some of the phones didn't work. Well, not only did the phone not work, it was missing half of the buttons. The interior of this hotel is VERY OUTDATED and the place smells terrible. The elevator was very loud and rickety. The hallways smelled of wet carpet and wood. The room... read more
Business response:
Lillian, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Arrived at hotel was told no clean rooms available then I was told they will clean the room then give me a call when finished. I told the staff I will grab a bite to eat and come back 2 hours past and no call came back to hotel only to be told the room had not yet been cleaned. Then I had to wait and additional 45 min for the linen to be cleaned and dried this was the worst experience I have ever had booking with you guys
Business response:
Thank you for your review. We apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we're taking appropriate steps to make sure future guest do not experience the same. Wehope you will consider giving us a second chance the next time you are inTampa. Sincerely, Hotel Management
El hotel está bien pero el personal es malo El hotel está cerca del aeropuerto y la habitación está limpia y muy bien . Lo único malo (además de la mala atención del personal) es un fuerte olor a ambientador o algo parecido.
Business response:
Dany, thank you for choosing to stay at our hotel. We are happy to know that you liked our proximity to the airport and your well-appointed room. However, we are sorry for the service and odor issues you had and the inconvenience they caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Yuck - infested with cockroaches!!! The lamps by the bed and on the dresser did not work, and the hairdryer didn't work. The only good thing was the size of the room and no issue with the TV. Would not recommend staying here unless they fumigate the facility.
Business response:
Pam, thank you for your review. Please accept our apologies for the difficulties you experienced during your stay. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We have also shared your feedback with our maintenance team to fix the problems you mentioned. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Hallways smelled, trash in halls; no waste paper baskets in room, empty shampoo bottles left in shower and on floor. Toilet leaked throughout the night. Tank top on toilet didn't fit toilet (tank was oblong-lid was square). Phone didn't work in room.
Business response:
Jane, thank you for reviewing our hotel. Please accept our sincere apologies for the cleanliness and maintenance issues you experienced during your stay. We assure you that we will share your feedback with the concerned department, and we will be more diligent with our efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Lauren, we are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Disgusting! Hotel infested with roaches! Called down to the front desk and they keep blowing me off about moving to another room and refused to provide refund
Business response:
Amber, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Roaches......I hate roaches
Business response:
James, thank you for reviewing your experience during your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean & bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.