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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible services dirty rooms and non working microwave
Business response:
Thank you for taking the time to post a review. We apologize for the issues in your suite. Your concerns will be shared with our housekeeping and maintenance teams for review and action. We are also sorry our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
The sink in the bathroom was stopped up, I told the front desk nothing was done to resolve it. I would like a partial refund for the inconvenience.
Business response:
Lorie, we are sorry for the plumbing issue you encountered in the bathroom. We are working with our maintenance team to make sure this sink is fixed immediately. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you again the next time you are in our area. Sincerely, Hotel Management
The staff was not at the front desk upon check in and it took approximately 15 minutes for them to show up and finally check us in. The room keys didn't work and we had to go back and get them fixed. The rooms were not the best quality but we were fine as we did not plan to stay there except for sleeping. We ended up having to leave at 11:30 p.m. because there were bed bugs in the bed that my friend slept in. She got bit approximately 10 times. The way the front desk staff handled it upon exit made me believe we were not the... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bathtub was full of stains. Rolling chair in room was full of stains. Bathtub and towels had multiple strands of hair.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
So disappointing. Wish I had a refund! I’m honestly not a picky traveler. But when I spend $140 at an Extended Stay I expect the same or at least almost the same standard as other extended stays. First of all the front doors were locked after coming from an event at 11:40pm. A sign said there’s a key in the box, but there wasn’t. I called the after hour number and had to wait to be let it in. Once I got my key I was greeted by the smell of potent marijuana in the hallway, hair and gum (yes chewed up gum) in the bath tub, a h... read more
Business response:
Thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned. We apologize for the issues you had in your suite during your stay with us. We will share your concerns with the housekeeping and the maintenance teams to ensure abetter experience going forward. We are also sorry you encountered noise issue which impacted your sleep. We understand your frustration and appreciate your patience. Please know we take your feedback seriously and will use it to improve o... read more
Not returning Im allergic to pets and some people had dogs that were not service animals. The price of the room isn't valuable because it's not the most upgraded or cleanest place.
Business response:
Thank you for being our guest. We were disappointed to read our accommodations did not provide the value you were hoping for. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
STAY AWAY!!! This place is a half way house for criminals. The place is disgusting, unsafe and the employees have no desire to do their job. Everything i ask for there was an attitude and i was told no. I tried to get new linens and pillows. they said they didn't have any clean all 5 days i was there. This is by far the worst hotel i have every stayed in. I you like the unsafe criminal element, well then this is the hotel for you. For family's and law abiding citizens, stay away.
Business response:
Ashley, thank you for staying at our hotel and for taking the time to share your concerns. We were disheartened to read that our staff was not responsive to your needs. We sincerely apologize and assure you immediate corrective action will be taken. Many of our associates have been here for several years and we consistently receive high marks for our guest service. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy o... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.