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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not an enjoyable time. Smelled like kitchen, Dogs barking at all hours, the noise of the cars on the freeway and the noise made by the air conditioning motor. Not an enjoyable time
Business response:
Isabel, thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It’s a half way place to stay for people getting out of rehab or jail. One entrance and people wondering all around with nothing to do. Very strange to mix that with regular hotel quest.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Ugly
Business response:
Santiago, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel was dirty and the chairs in the room were stained and smelled. The iron was damaged and the front desk had to go through 4 of them to find one in good condition. However, staff was accommodating and allowed a late check out so we could get ready for a wedding.
Business response:
Thank you for choosing us while here to attend a wedding. However, we apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Barking dogs from another room for hours and nothing was done
Business response:
Please accept our apologies for not providing a restful stay. Your feedback regarding the unresponsiveness of our staff to the disturbance caused due to the dog’s barking is discussed with them to be more diligent going ahead. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Not comfortable The shower rod was hanging off wall, the window would not close, the desk was a small table and could barely fit anything on it to even work. Also the closet was missing doors. The guests had children running around and throwing items at eachother. Staff didn’t say anything to them and allowed this behavior. I have pictures but the app is not allowing me to upload.
Business response:
Meagan, thank you for taking the time to review our hotel. Please accept our sincere apology for the inconvenience that you experienced during your stay. It is only by receiving guest comments that we can learn of areas that may need improvement. We appreciate your feedback and hope that you will choose us again so that we can provide you with a much-improved stay. Sincerely, Hotel Management
The first room had a strong oder to it and extremely unsanitary. We request another room the second room bed sheets had stains on them. The kitchen is not stocked with kitchen items. Had to request cups, plates etc. Very old refrigerator, microwave etc. Will not and will never stay at the hotel again. Did get a full refund. The young girl at the desk was very kind. I blame management and housekeeping!
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with the head of our Housekeeping Department to see where steps were missed so that this doesn't happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
While it boasts being a non-smoking facility, it smells of smoke throughout. It seems very old, but might be due to the smell and lack of ventilation in the halls There is only one entrance, so the exit doors are left propped open by guests. So their effort for security is lost and you don’t feel safe at all.
Business response:
Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.