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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is used as a half way house. The rooms are shabby, lack amenities, and over esthetics of the hotel are terrible. I could hear people above our room fighting and yelling. The walls are super thin, you can hear everything that is going on. I would NEVER stay at this place again. It was so bad that I did not stay the second night. I chose to drive home rather than stay here.
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your stay was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Please accept my sincere apology for the difficulties you encountered with your room. Your concerns have been immediately brought to the attention of our team for review and action. We are sorry if an... read more
Overall, the hotel was older and dingy. The bathroom was not cleaned prior to arrival, and the walls are paper thin
Business response:
Thank you for choosing our hotel and for taking the time to provide feedback. We have procedures in place to inspect every room prior to a guest's arrival, and we apologize that steps were overlooked. We are also sorry for the noise issue you experienced and regret the inconvenience it caused. We hope we are given the opportunity to redeem ourselves by having you stay with us again. Sincerely, Hotel Management
Over priced and poor quality. Paid $156 with taxes for one Saturday night stay which is way over priced for what you get. Room smelled funny. Freeway noise. Loud refrigerator. No ice machine. No pool. Had one plastic cup in room. Sketchy people around the property. It was more like an old apartment complex. Would not recommend for a couple's stay. Place felt dirty. Pictures of the rooms and property are deceiving. I felt ripped off for what I paid. Will not stay here again.
Business response:
Michael, thank you for reviewing your stay. We are sorry for the cleanliness and noise issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We would also like to inform you that we have full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you ... read more
I can't believe a place this filthy can still be legally allowed to operate
The room had an odd smell. The air conditioner was full of dust. The pillows were inadequate. The headboard was crooked. The room was too dark. The hotel has no ice machine. Overall a poor quality hotel.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Kindly note, our fully equipped kitchens with a full-size refrigerator has ice trays for your convenience, so we do not have an ice machine. We regret your disappointment with the pillows and hope you will give us another chance to red... read more
A dozen guests outside the front entrance, some in camping chairs, drinking beer. Nobody to assist me (I'm disabled) to my room. Overall feeling of a cheap motel.
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Worst hotel experience ever Worst hotel experience ever! They didn't have the room I had booked & already paid for (two doubles) so they offered two rooms with 1 queen in each. No biggy right. We go to the 1st room & it was beyond disgusting. Trash & food everywhere, the bedding was stripped off the bed & piled on a chair, dustiest furniture I've ever seen, the naked bed was covered in small little curled hairs (yes, those kind), what appeared to be coke lines on the night stand & the room smelled like putrid mildew. We were... read more
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will reconsider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.