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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The staff was rude and unhelpful. The landscaping crew were staring at me
Business response:
Tiffany, thank you for choosing to stay at our hotel. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel ... read more
There was pubic hair on the bed, piece of foil on bathroom counter, and the mirror had water stains. The curtains had moth holes that were very visible during the daylight. It was disgusting. The staff however was very friendly. I will NEVER stay at an Extended Stay America ever again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Staff was friendly; but who does not have ice on the property? Crazy! Would not stay there again. Rooms need updating too. Breakfast was included but all it was, was muffins and bars.
Business response:
Suzie, thank you for staying at our hotel. We are sorry your visit was not a pleasant one and regret our hotel did not meet your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. On a positive note, we are pleased you liked our associates. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Terrible property for the price. Paid $200 to stay here only because we had friends already staying here and we wanted to stay in the same hotel. Do not sty here unless the room is under $70. They allow dogs which is really nice but the whole place smells like dog urine. Everything inside is really old and outdated. Pictures must have been from when it first opened. I would never stay here again.
Business response:
Michael, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We regret the inconvenience you had due to our pet-friendly hotel. We hope you and your son will reconsider staying with us again, as we would wel... read more
Terrible hotel! It’s an awful stay. People standing by the front door smoking upon arrival. The room was nasty and it was located under the busiest freeway. Our neighbors had yapping dogs that barked all night and day and several complaints were mad but nothing was done. The blow dryer that is suppose to come with the room was missing and we were refused a loaner. I had to go and ask the cleaning lady to “borrow” one from an empty room. The stench of the halls was unreal. Guest would leave bags of trash on their doors for th... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Disappointing Older, dark and just not my kind of hotel.
Business response:
Thank you for taking the time to share your feedback with us. We appreciate you letting us know about your concerns as they help us improve your future experience. We value your business and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
When walking we weren’t greeted (not saying it’s required but a simple hello helps) the front desk person was on her phone then said what can o do for you. When you walk in you smell this weird oder. When you get closer to the rooms is honestly smells like raw sewage and collecting garbage. Don’t be fooled by the tag line of breakfast it’s literally 2 options of small muffin blue berry or banana muffin a granola bar coffee and hot chocolate. We left for the entire day the room wasn’t disgusting when we left it. Some trash fr... read more
Business response:
Thank you for the review. We apologize for the issues you encountered in your room and with our property. We will share your concerns with the housekeeping team so that they can take the necessary measures to ensure a better environment going forward. We also apologize for the unsatisfactory service you experienced from our front desk staff. We will discuss your feedback with her so that such instances are not repeated. Your comments regarding our grab-and-go breakfast will be addressed with our Brand Leaders to assist them ... read more
It was just a bad experience staying there and they seemed like they didnt care
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.