This profile has been claimed by the business owner or representative.
Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better sleep in your car! First of all I did not get the room I booked through the app, I had picked a room with a king bed when I got to check in I was told they did not have any available and was given a double. Room was filthy, food crumbs all over and I’m not talking just a few but actual trash on the entire floor and stains, hairs on toilet, patches of tape on wall. Just horrible! Because of my long of road trip my two young children were extremely tired and sound asleep, I asked for another room near the one I was give... read more
Business response:
Dear Yesenia, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding and cleanliness of the suite during your stay. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Disappointed Smelly dingy dirty rooms. I expected more from extended stay. Especially with its location in Temecula. Continental breakfast was very low budget and sparse.
Business response:
Dear sara, Thank you for sharing your thoughts on your recent stay. We apologize for the cleanliness issues and any oversight in our hotel areas. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to mislead you; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hop... read more
Room was really smelly ooened windows and would not go away Almost puke room was clean
Business response:
Dear john, Please accept our apologies for any inconvenience caused by the condition of your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Toilet cover was ready to fall off. Remote did not work
Business response:
Dear Michael, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. We take the safety of our guests as a priority and also work with our local police for any help. Plea... read more
Very old and dingy room, floors were a bit sticky,water leaked out into the bathroom after quicj shower. Staff was great upon refund beat up an
Business response:
Dear Michael, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service ... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.