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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointing Very dirty hotel, not worth the money.
Business response:
Dear Amanda, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable ex... read more
What I didi not like was that we were at an event late with my family and each night we were there the key cards were some how demagnetized and we were unable to enter through the rear entrance where we parked. Also two of the 4 nights we had some lady next to us in room 310 i believe, and the Sherifs had to come to the property 2 0f the 4 nights. Horrible experience all around. Never stay at a Extended stay again!
Business response:
Dear John, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outsta... read more
It was to noisy got woken up by loud music, towels had hairs, and breakfast not even a true breakfast, will not stay here again.
Business response:
Dear Agustin, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for any inconvenience caused. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Y... read more
Dear Expedia. When I arrived at the facility, an old lady came out very slow although she was sitting right behind the desk and heard me. No greeting. She fumbled around with the system and told me there is no room available. Then a manager looking lady came out and told me to go to a nearby hotel handing me a slip. She blamed Expedia for overbooking and you don't update the system frequently enough. She looked like she does that a lot. Preprinted slips were already on the countertop. Not sure whose fault that is but thank t... read more
Business response:
Dear Aiden, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Mana... read more
The worst hotel I ever reserved. Poor customer service by Laura, wait over 40 minutes to check in. Filthy place, mattress by dumpster with blood spots on it, signs of bed bugs.Dripping faucet, stained sheets, termites, etc. I checked in at 3:35 pm & checked out the same day by 4:30 pm. Awful experience.
Business response:
Dear Shirlae, We are genuinely sorry for the terrible experience you had during your stay. The issues you mentioned do not reflect the standard of service we aim to provide. We deeply regret the delay in checking in and the overall poor condition of your room. Your feedback is critical, and we will investigate these matters to ensure improvements are made. Please accept our apologies for the inconvenience you encountered, and we hope you consider giving us another chance to provide a more positive experience in the future. T... read more
Had to wait at desk for 20 minutes . We were at the desk at 2:45 pm . Check in was at 3 pm. There should have been staff at front desk during peak check in hours
Business response:
Dear Tammy, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management
100 deposit that unexpected that Expedia never told us at first front desk was unprofessional working she kind of don’t know what is come first between checking ID or room available or what
Business response:
Dear MrBoonsert, Thank you for choosing to stay at our hotel during your recent visit to our area. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. We will take appropriate measures to improve our service delivery and consistency. We hope to welcome you back and prove our de... read more
Dirty, the hall and rooms smelled horrible.. no pool..
Business response:
Dear Mari, On behalf of our team, please accept our apology for not meeting your expectations during your recent visit. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope this isolated incident will not deter... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.