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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t going to complain, but since you asked… My experience was disappointing. First off, upon walking up to the desk, I had to look over a pile of kitchen items blocking my view of the female clerk who suddenly appeared & seemed a bit brash & hurried. Entered the room which was cold & dreary! Kept a pair of socks on because floor was so cold. Bathrm had two little rounds of soap -1 for sink 1 for tub. No shampoo/conditioner or body lotion! No coffee pot in room (even though there was a kitchenette!) Walls were paper thin &... read more
Business response:
Dear Carole, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback will be shared with the concerned team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The floor was sticky, the bathroom sink was plugged, and my RAV4 got keyed in the parking lot. No cameras outside
Business response:
Dear Janet, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your... read more
As soon as you walk in this facility smells dirty, we spent the night for Fathers Day weekend and will not be coming back.
Business response:
Dear Manuel, Thank you for being a guest at our hotel. You deserved a clean, comfortable suite and impeccable hospitality. Therefore, we sincerely regret failing to meet your expectations or our high standards. We take the cleanliness of our suites and the entire hotel very seriously, and we apologize for the disappointment. We will address this with our housekeeping associates to ensure such problems do not affect future guests. We hope this isolated incident will not keep you from returning to enjoy a much-improved experie... read more
Too old. Maintenance needed. Need maintenance! Curtain rail is broken down. A whole on wall for door stopper Old style bathroom specially bus tub and shower. Anyway everything is old.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. We have discussed your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit to experience our hotel the way you should have during this stay. Sincerely,Hotel Management
So over priced!!! We had to leave our first room because the air conditioner sounded like a plane taking off on the runway. Awful!!! The mattress is horrible!!!! Doesn’t feel clean. You get a grab and go breakfast snack after paying the amount we paid. Would absolutely never stay again. Don’t care if the price gets reduced. Extended Stay is really quick departure. Could leave soon enough.
Business response:
Dear Teresa, We are sorry your experience with us did not meet your expectations. We apologize for the issues you encountered with the air conditioner in your first room and the mattress's quality. We understand the importance of a comfortable and clean stay and regret that we failed to deliver that for you. Additionally, we apologize if the breakfast options did not meet your expectations. We appreciate your feedback and will consider your comments as we continue to improve our services. Thank you for choosing to stay with ... read more
The bed was not stable. Sitting at the end lifted. It felt like the bed was going to flip on top of you. Found personal belongings to other customers that stayed before us. The stove top did not work. The floor was not swept or clean. The shower nozzle needed to be cleaned. It sprayed everywhere. I had to clean it to make it work correctly. The TV microwave and refrigerator all worked well. The staff was friendly.
Business response:
Dear Jacob, Thank you for taking the time to share your feedback about your recent stay. We apologize for any inconvenience you experienced with the bed's stability and the room's cleanliness. We have notified our housekeeping and maintenance team to ensure that these issues are addressed. We are glad that the TV, microwave, and refrigerator worked well and that our staff provided friendly service. We appreciate your feedback and will use it to improve our services. We hope you will allow us to provide you with the flawless ... read more
Room was dirty and needs new everything.
Business response:
Dear Chris, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness concerns. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Booked 2 Queens, when we got there they did not have the room. Gave us a king instead . Place is built cheap could here people upstairs moving stuff around until 3:30 am Never again
Business response:
Dear Scott, First and foremost, we are sorry for the inconvenience you encountered upon arrival. Please accept our apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the room available. We understand your frustration, and we regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.