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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was helpful.
Business response:
Dear Shahid, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you for your kind remark about our staff, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
Be aware of cleanliness here It is with a heavy heart that I leave this review but our stay was not comfortable or pleasant. Check-in with the staff was perfectly fine as they were very friendly, but the cleanliness of the room was very uncomfortable. There was fecal residue still in the toilet in the bathroom which signals that the bathroom was not cleaned properly, and the trash in the kitche was not changed and had condom wrappers from the previous guests in it. Stated clearly in the bathroom is a poster of the hotels 10-... read more
Business response:
Dear Guest, Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more ... read more
Very disappointed with hotel, appeared old and dirty. No maid service or breakfast as stated. Claimed Covid protocol rules. Noisy with baby crying all night along with barking dog. Although staff offered to move us, we decided to go home cutting our mini-vacation short.
Business response:
Dear Cleo, Thank you for staying with us and sharing your valuable feedback. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We have noted your concerns regarding the abovementioned issues. We will follow up with the concerned team members to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again i... read more
The room was dirty from previous visitor and when addressed to the clerk in the front office, we were met with “do you wanna check out?” Clerk was rude and did not provide alternatives.
Business response:
Dear Valerie, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We also apologize for the behavior of our associate at the front desk for not being courteous and welcoming toward our guests. Such an instance is not the impression we want our g... read more
Not sure if this is a pet friendly property but there were visible signs of animal hair in the room.
Business response:
Dear Angela, thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to contact our front desk anytime to make the most of your stay. We appreciate your business!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.