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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I Booked for 2 days but had to leave after a day visit because my wife got sick with the smell in the room . So we just left still paid for 2 days .
Business response:
Dear vishal, It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay and regret you had to leave us earlier than expected. We hope we will have another occasion to exceed your expectations and welcome you back soon for a flawless stay.Sincerely,Hotel Management
Need to renovate the inside and keep your trash bins hidden from guests . Also have a dining room of sorts for continental type breakfast.
Business response:
Dear SYLVIA, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Poor
Business response:
Dear Victor, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Disappointed Very old hotel Very duty room Smells very bad
Business response:
Dear Marco, on behalf of our team, we appreciate you staying with us and providing a review. It is of great importance that we provide clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with our housekeeping and maintenance team as we continue to monitor our property's condition and plan for future upgrades and changes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Si... read more
What's in happy with the cleaning is
Business response:
Dear Oscar, we are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Dog food scattered on the floor; I don't have a dog. The shower floors were extremely slippery; you have a lawsuit waiting in the wings. Won't be back to your hotels.
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.