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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck Yuck- do not stay here. It’s not good
Business response:
Judy, thank you for being our guest. Our goal is to provide an enjoyable stay for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding experience you should always receive when staying with us. Sincerely, Hotel Management
This property looked good on the outside. Property inside dirty. Hallways reeked of pot and old cigarette smoke. Room was musty.
Business response:
Marcelino, thank you for sharing your feedback. Please accept our sincere apologies for the cleanliness issues you encountered during your visit and the inconvenience this caused. We are working with our housekeeping team so that we can prevent this from happening again. We understand your frustration and are grateful for your patience. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate you bringing this to our notice. We ho... read more
I understand the property takes pets, but there is a breed and weight limit that wasn't being enforced. At one point there were boxers and great Danes in the building. On top of that, the inside of the facility smelled like dog. The people at the front counter were never available and were always out front or back smoking when customers needed help. Overall, for $600 for two nights stay, this was unacceptable.
Business response:
Christina, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced. We will address this with our housekeeping team and take... read more
DON'T STAY HERE! Please don't stay here!!! It was one of the worst hotels I've stayed at. Not the worst but it's pretty bad. It's old, dirty, smelly and loud(outside traffic). What's worse is that we paid 250 dollars for one night and they couldn't even provide free water to us. We had to buy it there! It honestly feels like a better motel 6.. They have a little kitchen in the room but it's gross and unless you bring your own stuff the kitchen is useless. There's nothing provided for you. Should have slept in my car.
Business response:
Georgina, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Where NOT to stay Dirty very noisy no ice bucket or machine no coffee in rooms. To be honest it was most likely my worst hotel experience ever
Business response:
David, thank you for evaluating your stay. We are sorry for the disappointing visit you had and that we did not meet your expectations. Please accept our sincere apologies for the cleanliness and noise issue you faced in your suite. We wish we had the opportunity to address the issues while you were here, as we would have done our best to ensure you were comfortable. Furthermore, please know that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice mac... read more
Would Not Recommend We arrived and were turned away after being told there was "no vacancy", even though we had made our reservation weeks in advance. They made no accomodations or concessions for us and we were forced to find and book another hotel in the area.
Business response:
Jacob, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability, so the instance you mentioned is very concerning to us. We will be looking into this and appreciate your patience. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.