This profile has been claimed by the business owner or representative.
Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For a non-smoking hotel, there were plenty of people smoking in rooms, and close to entry ways. The freeway noise was oppressive. The hotel should have been constructed better. Additionally, we booked a room with a queen bed, and we got stuck with 2 uncomfortable full sized beds that we squeezed into. They should refund part of what was paid. The experience was pretty bad.
Business response:
Terry, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and are sorry for the inconvenience you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We also apologize for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringin... read more
TOWELS in bathroom had black footprints. Furniture in very poor condition. Kitchenette with no dishes Very noisy after midnight This is the second worst hotel i have ever stayed in. For the price i was extremely disappointed. I do not wish to book this hotel Again. I booked LaQuinta Inn the next night And it is much cleaner and more amenities at lower price.
Business response:
Anthony, thank you for posting a review of your recent stay with us. We are disappointed to learn about your expereince, and we apologize for the cleanliness and maintenance issue in your suite. We understand your frustration and will share your concerns with the appropriate team members to take corrective actions. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Front desk was not helpful to us and our reservation.
Business response:
Janna, thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Didnt feel safe It seems that this hitel is not too safe. Shady people around the hotel.
Business response:
Carolina, thank you for rating your recent stay. We regret if anything about your visit to our city made you uncomfortable. We take these concerns seriously as the safety and comfort of our guests are a top priority. We will share your comments appropriately, and we thank you for your patience during this time. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
I do not like to get negative reviews, but my poor review of the property is in relation to the $207/night price tag and hope someone does not get taken like I did. The hotel is dirty and dingy, the hallway floors are stained walking into the rooms, the fridge in the room made a clunking noise all night long, AC was noisy, rooms are not not quite at all, can hear people talking next door and the list goes on. The outside of the hotel was also not the safest feel. There were shopping carts and trash all over, probably more of... read more
Business response:
Nicholas, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Hotel of Your Nightmares! This hotel is occupied by 80% residents. You can see into their rooms and it looked like hoarders lived there. There were signs placed throughout the hotel (indoor/outdoor) that clearly state "NO SMOKING" yet there was countless people smoking at all hotel entrances. There were junk/abandon vehicles parked in the parking lot along with trash spoiled food left out on the sidewalk. The bed was so uncomfortable and the sheets felt like chalk. There was a kitchen in our room but there was no way to util... read more
Business response:
Alissa, thank you for your honest evaluation. We are sorry for the unpleasant experience you had this time around, and it is upsetting for us. Please be assured; we will review this with the appropriate teams and take the necessary action to elevate our service levels in the future. We will also share your comments with our housekeeping associates regarding the cleanliness issues you experienced and take steps to ensure we are more diligent going forward. We would like the opportunity to serve you better in the future and ho... read more
Disgusting Went down to Temecula for a friends wedding & at the time of booking this was the only place available. Checking in was easy & the clerk was very friendly. The room was dirty. Cigarette burns in the carpets & bathroom floors. The tub & shower looked like it hadn’t been cleaned in weeks. We didn’t even bother with the bed. We just grabbed our stuff & left. After looking through the booking sites & calling around for a couple hours we finally found a room at another hotel.
Business response:
Jose, thank you for taking the time to share your feedback. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay. We apologize for the mistakes made in your room's preparation. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.