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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not as advertised. Very poor conditions. Not up to date. Bed bugs and bed bug bites
Business response:
Luis, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Beds were smaller then expected and not comfortable
Business response:
Mari, thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the inconvenience this caused. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My stay was not good, got a stuffy nose from heater - or maybe dust . The door latch was loose had to tighten with my on key screwdriver. Didn’t feel safe. I left early . Would be nice to get a discount on another stay. We go to that area quite a bit. I would not want the same room which was 131. Paul
Business response:
Paul, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the concerns that impacted your stay. We will review this appropriately and take steps to prevent such reoccurrences. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Don’t recommend Staff was nice. Hotel, dirty, dated and overpriced. Would not recommend
Business response:
April, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of our property. We appreciate your feedback and will share with the appropriate individuals in our organization. On a positive note, it is good to learn you liked the service provided by our staff. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
dirty and inconvenient First of all the elevator was out service, we had to carry our luggages up 3 floors and down. Next, the room smelled terrible when we walked in. Then we found a cockroach in the bathroom and the tub was not in good condition.We didn’t even want to sleep in those beds considering everything smelled dirty. The ONLY good thing were the employees at the front desk. 3 different ladies helped us and they were great. Unfortunately we checked in late at night and didn’t have an option to leave till the next da... read more
Business response:
Nareh, thank you for your review. We are very sorry for the inconvenience you had with the elevator not working during your stay. Moreover, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We do hope you will stay with us another time so we ca... read more
Refund I seriously wouldn’t stay there ever again.. i found 2 roaches in my bathroom and another in the room..and walking in the lobby was a disgusting smell that was horrible we had to leave i could not even bare staying the night there .. would really want a refund.
Business response:
Adriana, thank you for your review. We sincerely apologize for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.