Extended Stay America - Temecula - Wine Country

Mary 

on Expedia

4 years ago

Over all condition of the room was really bad too much wear and tear on all the furniture 

Anonymous 

on Expedia

4 years ago

Stinks Room smelled like cigarettes. We were told early check in was available but when we showed we’re told it was not. 

Sarah 

on Expedia

4 years ago

Book elsewhere Horrible experience Booked two rooms - nonsmoking They had ZERO circulating air in the hallways the acs were off. Stuffy and smelly 1 room didn’t even “smell” like it had been cleaned. It smelled so bad our bags and clothes smelled it like after. We also went to shower and hair came off the towel. Disgusting 2nd room smelled like it had been cleaned - you could smell the cleaning agent BUT it smelled like smoke! It was disgusting and heartening Cleaning staff didn’t wear masks in your room or in the hallways t... read more

Anonymous 

on Expedia

4 years ago

absolutely the worst. It looks nice in the pictures, but is not. the smell of marijuana was overpowering in the halls. once we got into the room, forget it, was unable to stay there. we felt unsafe. people outside sitting in their cars and walking around-loitering. I tried to get a credit or refund thru expedia, they acted like they were going to help me, I followed up twice, but NOTHING!!!!! lost $379.00 behind this...NEVER using Expedia again, no help at all. 

Anonymous 

on Expedia

4 years ago

We got a no smoking room that smelled badly like smoke. There were two or three rooms that had barking dogs. The property felt old and run down for the price that we paid. When we checked in they did not tell us about any of the amenities at the hotel and when we went to go look for a toothbrush there was nobody at the counter. There is no place to get food or a store. Very basic Motel. Not three stars 

Anonymous 

on Expedia

4 years ago

Had a major plumbing issue happen late in the evening (after midnight--black, smelly sewage backed up into the bathroom sink). The front desk person reported that the entire place was booked up, so they couldn't move us to another room. They also could not/would not call in a plumber to fix the problem. We left at 12:30am and just went home.