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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not have on fork or cup anything. It’s a extending stay so I thought at least we would have silverware and a coffee pot. The bed was Fine but sheets smelled like old body oder. We had to take our dirty towels down to get clean ones So staff didn’t really have to wait on us for anything. They put a small sign at too if pop machine so we lost money trying to get water
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please note, to ensure the cleanliness of kitchenware upon check-in... read more
Cockroach infestation, manger refused to speak with me. Had no extra blankets or pillows, dog hair in blankets
Business response:
Ron, thank you for your review. We are sorry you did not experience the best from one of our associates. Your feedback will be shared with the appropriate individual to ensure this type of service is never repeated. We also apologize for the cleanliness issue you encountered. We have asked our housekeeping team to be more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Customet service was horrible. Never again will we stay at this property.
Business response:
Jennifer, thank you for your candid evaluation. We apologize for the unpleasant experience with our staff. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
lights weren’t working all over the property and had a funky smell in the halls
Business response:
Eric, thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our maintenance and housekeeping teams to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel room was not worth going to at all. Couldn’t sleep due to the refrigerator making noise all night, the ac was extremely loud, their was static noises on and off near the phone even when hung up, our friends on the same floor had cockroaches in the room and we were woken up by a fire alarm at 7am with no fire. I would never go back here again.
Business response:
Anthony, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Over all condition of the room was really bad too much wear and tear on all the furniture
Business response:
Mary, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Stinks Room smelled like cigarettes. We were told early check in was available but when we showed we’re told it was not.
Business response:
Thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we regret that the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to deep clean your suite. We also regret your concerns with regard to early-check-in. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.