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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Book elsewhere Horrible experience Booked two rooms - nonsmoking They had ZERO circulating air in the hallways the acs were off. Stuffy and smelly 1 room didn’t even “smell” like it had been cleaned. It smelled so bad our bags and clothes smelled it like after. We also went to shower and hair came off the towel. Disgusting 2nd room smelled like it had been cleaned - you could smell the cleaning agent BUT it smelled like smoke! It was disgusting and heartening Cleaning staff didn’t wear masks in your room or in the hallways t... read more
Business response:
Sarah, thank you for being a guest at our hotel and sharing your concerns through your detailed review. We sincerely apologize for the issues in the hallways and your suites and for not meeting your expectations for a comfortable stay. We will discuss your comments with the housekeeping team to take appropriate action. We will also utilize your feedback to enforce our no-smoking policy more effectively. We regret the inconvenience caused due to the power outage. We hope you will change your mind and return to experience our ... read more
absolutely the worst. It looks nice in the pictures, but is not. the smell of marijuana was overpowering in the halls. once we got into the room, forget it, was unable to stay there. we felt unsafe. people outside sitting in their cars and walking around-loitering. I tried to get a credit or refund thru expedia, they acted like they were going to help me, I followed up twice, but NOTHING!!!!! lost $379.00 behind this...NEVER using Expedia again, no help at all.
Business response:
Thank you for taking the time to share your concerns with us. We apologize for the issue you experienced in the hallways and for not meeting your expectations. We will utilize your comments to enforce our no-smoking policy more effectively. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
We got a no smoking room that smelled badly like smoke. There were two or three rooms that had barking dogs. The property felt old and run down for the price that we paid. When we checked in they did not tell us about any of the amenities at the hotel and when we went to go look for a toothbrush there was nobody at the counter. There is no place to get food or a store. Very basic Motel. Not three stars
Business response:
Thank you for being our guest. We regret the dog barking and the disturbance this caused and are sorry for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also apologize you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Mana... read more
Had a major plumbing issue happen late in the evening (after midnight--black, smelly sewage backed up into the bathroom sink). The front desk person reported that the entire place was booked up, so they couldn't move us to another room. They also could not/would not call in a plumber to fix the problem. We left at 12:30am and just went home.
Business response:
Thank you for the candid review. We apologize for the plumbing issues you encountered and for the inconvenience this caused. We will share your comments with our maintenance team and make sure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Don’t stay here Hotel smells clean when you walk in but that’s the only thing clean about it. Bedroom window wouldn’t shut al the way and all you can hear is the freeway.
Business response:
Stephanie, thank you for your candid evaluation. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
They allowed dogs on the property and a dog was barking through-out our stay. The hotel is in need of a face lift. I will never stay at Stay America again.
Business response:
Thank you for your review. We are sorry our property was not to your expectations and apologize about the dog barking and the disturbance this caused. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.