Extended Stay America - Temecula - Wine Country

Business response:

Joel, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the outside nuisance mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider st... read more

Business response:

Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret the unpleasant service you received from our front desk staff. We have shared your comments with the appropriate teams to be more diligent going forward so we can improve our guest experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Justin, thank you for your feedback. We apologize for the housekeeping service issues you experienced upon your arrival and regret the wait time you experienced. Your comments have been discussed with the appropriate team to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Carlos, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Noah, thank you for being our guest. We apologize for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We have also alerted our maintenance team about the HVAC unit, and they are fixing it immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Cynthia, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management