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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Long wait when we were checking in. Elevator had a weird smell. There were no bath towels in our room. There was hair in the hand towels that were in the room. Carpet had stains. Would not stay here again.
Business response:
Thank you for staying at our hotel. We apologize for the housekeeping issues you encountered and that you had a disappointing experience. We have processes in place to make sure that every room is exceptionally clean, and we are working with our housekeeping department to make sure we correct our shortcomings. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
NOT BEING CLEANED TO CDC STANDARDS. DO NOT STAY HERE!! When I checked into my room, we dropped our bags off and immediately left for dinner. Once back we had a real look at the room, and it was DISGUSTING. They are not cleaning for COVID standards. We found blunt wraps on the refrigerator, so clearly Thorough thorough cleaning is not being done. The floors were covered in stains. The bathroom hardly looked clean, and there were black hairs on counter. I felt dirty just being in the room. And with this pandemic going on, you ... read more
Business response:
Danielle, thank you for your review. We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to it. Please be assured that we have shared your feedback with our housekeeping team to ensure we follow strict procedures and guidelines to maintain a clean and fresh environment at our property. We are also investigating the problems you described and are taking the appropriate action to prevent it from happening again. We hope you will give us a chance to redeem ourselves t... read more
I did not stay. I left after being in my room for 15 minutes. The residents staying there were unnerving to say the least. The front desk staff was very nice. The room was dirty and i did not feel safe there.
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you experienced in your room and regret this compromised your stay. We would have loved the opportunity to resolve this problem while you were here and would have moved you to another room upon request. Also, we regret you did not felt completely secure. The safety of our guests is our topmost priority, and our associates are capable enough to tackle any situation. We invite you to stay with us the next time you visit this area so we can provide you wit... read more
ont bother with this place. Check-in lobby cluttered and dirty. desk was very slow and unhappy appearing. Alarm going off, nothing done about it. Homeless people out front and one in the lobby, just talking with Desk personell . Room was hot, hole in the carpet. No soap/shampoo in bathroom. TV remote didn’t work. Bad place. Will not return.
Business response:
Robert, please accept our sincerest apologies for the disappointing stay you had, and we regret the problems you encountered. Your comments have been shared with the appropriate teams so that we can improve our service and facilities going forward. Moreover, we are sorry for the inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We invite you to stay with us the next time you visit this area so we can provide you with a much better e... read more
Business response:
Dorothy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Filthy Filthy hotel,stains in carpets and it smelled bad
Business response:
Donald, thank you for your review. We genuinely apologize for the cleanliness issues you encountered and for the unpleasant smell. Your feedback is valuable to us, and we will surely review your comments with our housekeeping team to ensure we are more diligent moving forward. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
I hated it, they made me pay 22.00 to use the restroom, the tv didn’t work and I was told I could check in early then when I went there they made me wait outside for 3 hours
Business response:
Gregory, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope you will consider giving us another opportunity. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.