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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bedbugs, but great service. got a new room, coins to wash
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Room 105 - The toilet tank was constantly refilling during the night, the room was very noisy with street traffic. This item is partially my fault for not picking a room further away from Grant). The bathroom plastic looked visually dirty (like an owner gave his dog a bath and the dog shook off the water and mud and it got all over the walls of the shower and vanity/sink). I will never stay in this particular property again.
Business response:
Jean, thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I was taking a bath all lathered up and the water is turned off without a prior warning. Had to wait 10 minutes lathered up for the water to be turned on. No coffee in the room, didn't have coffee ready in the lobby either. Couldn't wait to leave that place. I was late to my appointments with the set backs. Terrible experience, not worth the money, won't be back.
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
nothing it was noisy out dated unkempt. needs to be remodeled
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a rest. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Mana... read more
I stayed at this property for 3 days and my room was not cleaned or service at all. My trash began to overflow and I ran out of shampoo and soap in the shower. This was a disappointing stay.
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Our guests often bring their items like hair-dryers, toiletries, and other items, but these are also available upon request at the front desk. Your feedback will help us communicate such vital information effectively going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerel... read more
Danger We were making a move across country and we booked this hotel as one of our overnight stops. Upon arriving we were approached by a man who was clearly on drugs asking if we were looking for something. We were even more disturbed when we realized he was a guest at the hotel. He qent up to the second balcony and stood over our truck of belongings. A few moments later he walked down now with his girlfriend who was even more messed up on drugs and their kid and stood facing the side of our truck less than a foot away. We ... read more
we did not like it cus we had to go all the way to the front desk to ask for towels. we ask for them to do room service they told us no we don’t clean room o nothing till you have 5 days there
Business response:
Edith, thank you for sharing your experience with us. We apologize for the difficulties you faced and your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, towels and linens may be exchanged at the front desk anytime and are complimentary. We hope you will consider and stay with us again so that we can provide you with the ty... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.