This profile has been claimed by the business owner or representative.
Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad When I walked into the hotel there was three tweakers in the lobby that look like zombies and we’re talking and talking and talking about what tweakers talk about nothing and the manager didn’t excuse them or anything the air conditioning did not work
Business response:
Alex, thank you for your feedback. We are sorry the inconvenience caused due to the other guests on the property and regret the air conditioning in your room was not functioning. We have gotten with our maintenance team and we are working on the problem so that we can improve our future guests’ experience. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
A media noche me tuve que levantar porque me empezaron a picar chinches en la cama, por lo que fui a recepción con una chinche para mostrárselas y me cambiaron de cuarto, obvio ya no dormí bien y amaneci con varias picaduras!!! Como puede ser que el hotel no cuide este aspecto y peor aún que me cobren la noche, voy hablar para que no me cobren la habitación porque no es justo!!!
Business response:
Dear JOSEALFREDO, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not the best AC was loud and people playing music in the parking lot outside my room all night.
Business response:
Bobby, thank you for reviewing your stay. We are sorry for the maintenance and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very rude and never aww the house keeps leaving the rooms with dirty blankets
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Nonsmokers Beware The rooms at this hotel are all non-smoking rooms. This should be understood by everyone. I have been a loyal customer at this hotel for numerous stays. When I entered the room there was an off smell that I could not immediately identify. I left my things and left for a social engagement. When I returned it was late and I went to bed. I woke up at 1am with my nose irritated and the stench of cigarette smoke. I thought someone was smoking outside so at first I tried to ignore it and go back to bed. I woke u... read more
Business response:
Michael, thank you for sharing your review. We apologize for the odor emitting from the HVAC unit. Your feedback for the chair in your room has been shared with the maintenance team for review and action. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Disrespectful unprofessional people Most unprofessional people I have ever encounter. Worse service ever. Unfriendly, rude, hateful, disrespectful. If I was any of these peoples parent I would of been plum embarrassed to see someone I raised treat others like they did. Not to mention they anwsered their phone impersonating the sheriffs telling me Id be arrested if I was on the property when I was trying to get my mo wy back for nights I didnt get to stay due to their toilet leaking into their office. Laundry room looked like... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. This will be addressed with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The wife and I was not happy with the stay. We felt like that if we ask for anything we where wrong. Like the coffee ran out all the time. We ask for extra towels and felt we should not ask!!!! We will not tell anyone about the stay. Also we will tell them not to stay there for any reason.. We are not happy
Business response:
Thank you for your review. Exceptional service for every guest is our highest priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.