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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an extended stay.. I would expect to have my dishes, paper towels, cups etc in the room. I was instructed i needed to ask for what I wanted. My air conditioner did not work appropriately and the toilet ran constantly. I had to have someone come up to the room to bring me a trash can as they hid it in the Cabinet under the kitchen sink. The website says includes breakfast. Breakfast is in the checkin office - Coffee, tea, hot chocolate and small prepackaged muffins. I really was not impressed with staff either..
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations about the maintenance of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No coffee in room. Continental breakfast was only the basic. Packaged products, nothing fresh, analog channels. Room was cleaned but not maintained.
Business response:
Thank you for being our guest. We apologize for not meeting your expectations and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
DIRTY, NEGLECTED AND DATED DIRTY! Renting a budget-minded room is fine, as long as it's clean and sanitary...THIS WAS NOT!! Here goes, start to finish: Check in took way too long with only one clerk in place...she was pleasant (the only positive note here), then it was filthy walkways to the room, which was only half clean with ashes on the table, trash under the desk, and a dirty toilet that couldn't be cleaned no matter how hard someone might have tried...bathroom had old towels that were supposed to be white, but were ins... read more
Business response:
Daniel, thank you for your review. Our front desk staff who assisted you will be happy with your positive comments about her service.However, theother issues you described should not have occurred. We will discuss these issues at our futureteam meetings and will focus on ways to improve in these areas, so our guests have an enjoyable experience when staying at our hotel. We want to regain your trust and hope you will give us that chance to redeem ourselves in the future. Sincerely, Hotel Management
Nothing ,microwaves dirty the bed didn't make properly, socks under chair left from the person before me.not a good place I will never go to this place again
Business response:
Jose, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Our room had bed bugs. Although it's no one's direct fault, I think that more thorough checks of the beds need to occur after EVERY check out. Bed bugs is something that could potentially ruin everything that someone owns. This is a potential lawsuit waiting to happen.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Old hotel, didn't get cleaning service in my room, "Breakfast" is coffee and granola bars, You can Definitely get something better for the same price
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hote... read more
After waiting 15-20 minutes to check in I was given keys to a room where someone was already staying. I went back to inform the front office and they were surprised. Then they offered to check on another room and left to see if it was ready, but took another 20 minutes of waiting. Also, Expedia stating that the hotel offers "breakfast" is an exaggeration as it is coffee and granola bars.
Business response:
Thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are happy to see we were able to resolve the issue quickly, and the rest of your stay was enjoyable. Thank you for your feedback and again, we apologize for the inconvenience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.