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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it Service and amenities were poor, bed was uncomfortable. the whole facility was dated and in need of remodeling. we won't stay here again.
Business response:
Michael, thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate department to be more diligent with our efforts moving forward. We have also asked our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope we have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management
Looks great from the outside, inside is another thing all together. Its a no smoking property yet the room smelled like smoke when i went in. There was a used bath bar (with hair) in the shower, the shower curtain didnt entirely cover so you get water all over the floor, the hot water only got lukewarm at best and there were bottle caps on the floor. The price for what i got was absolutely ridiculous, should have been 1/3 of what I paid. Only upside was housekeeping was pleasant and smiled as I left.
Business response:
Thank you for your feedback. Please accept our sincere apologies for the difficulties you experienced while you were here. We assure you that we have discussed your feedback with the appropriate departments, and we’re taking steps to ensure future guests do not encounter the same issues. We’re also personally following up on your concerns, so we’re more consistent in our service delivery. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never stayed in an Extended Stay hotel. There was no hair dryer and nothing. The first room was not clean overall and horrible strong Indian food smell. The service staff were very nice though and after I changed a different room it’s better. I will not stay there again though.
Business response:
Cecilia, thank you for choosing us. Although you were satisfied with the service provided by our tea, we apologize for the issue you had in your initial room. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Room 108 is in desperate need of a make over. Has anyone even tried to get rid of that black stain on the carpet? No clock or coffee maker? really? You can do better.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations regarding your room. Your feedback is shared with our housekeeping and maintenance to inspect your room and do the needful. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future da... read more
When I got to my room, I discovered a long black hair on the pillowcase, right next to the little sign stating everything had been checked prior to my stay. I called the front desk and they offered me a different room. This one at least looked like it had clean sheets, so I took that one. When I tried to log into the WiFi, I got a message that my room number and last name didn’t match. This made me concerned that they hadn’t actually updated my room number in their system. I went down the next morning to check. There was no ... read more
Business response:
We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
I didnt like being given a total then being charged extra for internet that was free.... Was charged for extra things unknown to me. I dont like being charged and not told for what. When i tried to talk to office they were rude and didnt make any sense... Very very unhappy!
Business response:
Thank you for taking the time to write us back. It is disappointing to read our team wasn’t able to clarify details of your bill to you and regret the way the entire situation was handled. This is definitely not the kind of experience we would like our guests to leave with and your feedback will help us improve our service levels going ahead. Since this is an anonymous review, please give us another chance and feel free to communicate with us at our front desk as they will be happy to resolve your queries. Sincerely, Hotel ... read more
expected better No room service while I was there. No in room coffee pot. The shower did not function properly, as much water came out the lower spout as the shower head making minimal water pressure. room was clean and comfortable
Business response:
Thane, thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have shared your feedback with our housekeeping team, and we will be more diligent with our efforts moving forward. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.