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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet was stopped up. No maintenance is on premises. Nothing like any Exended Stay I've experienced. Far below standard!!
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
stayed in better places when we arrived the reps weren't in the lobby. We called and someone came only after 10 minutes. The room didn't had no forks, spoons or cups for coffee. Felt really weird. There's only a bed and a tv I would rate this hotel 2 because of all that
Business response:
Yaniv, thank you for staying at our hotel. We are sorry for the service issue you encountered and apologize as you were unaware of our hotel policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room, walkways and outdoor stairs were all in poor repair. We arrived only 45min. ahead of check in time and they had trouble finding a room for us that didn't have something in it that was broken. The carpet was filthy, bedding looked dingy and although we stayed only 3 nights ( I don't think anyone would consider that long term) there was no daily room cleaning and if you needed more towels you had to go to the office with the dirty ones and pick up fresh towels. The continental breakfast consisted of coffee and packag... read more
Business response:
We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
The hotel staff was really nice however, the hotel itself was in poor condition. The room floor needs to be cleaned and my bed smelled like urine. Also my aunt who also stayed at this hotel had urine all over her toilet. I will not be staying her again and I would not recommend this hotel.
Business response:
Danielle,we want tothank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long-term guest stays so the suites will be fresh smelling for our guests. Although we do have suites which are designated for pets to minimize allergy issues ... read more
Always had to wait in the lobby for someone to appear. Check-in focused more on what not to do than anything else. Muffins and granola bars at continental breakfast stale. Room dirty. Bed extremely uncomfortable. 80% of the TV channels non-working. Overall, the property was run down and dirty. Employees unpolished. The only think I liked was the location was convenient for my trip purposes.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
It was a scary place. I felt very unsafe to be there alone. There was so much fighting between tenants. Broken glass around my door from beet bottles, beer spilled at my door. Many things that made me feel unsafe
Business response:
Dear Guest Thanks for your feedback and we are very sorry that you felt that way. Most definitely we look forward to see you again and give us one more opportunity to make you smile. We really hope you can reach management to make it right for you. Warm Regards Sandra & Team!!!
Dirty carpet, not good service. Place is worse than previous years. We’ll probably not go back there.
Business response:
Lorena, we hate losing our loyal guests and are extremely sorry for letting you down during the last visit. We are sorry for the poor service you experienced and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, your comments with regards to our associates will be used as a training tool to improve our service going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Many if not most of the guests were not typical tourists; they were generally men in their 20s or 30s who looked and acted like drug addicts. Men were in an out of the room next door all night long. I was the main witness to the armed robbery of a CVS pharmacy next to this Extended Stay. External cameras showed four men hanging out between CVS and Extended Stay. One of the 4 held up CVS while I was checking out; the other men seemed to head toward Extended Stay.
Business response:
Thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.