Extended Stay America - Tucson - Grant Road

Anonymous 

on Expedia

7 years ago

Had to changes rooms during my stay. The first night i discovered bed bugs. This ruined my entire stay. Breakfast is muffins and granola. 

Anonymous 

on Expedia

7 years ago

Room The whole room had a strong unpleasnt smell, the air conditioner had a diiferent bad odor as well as the ref. 

Victor 

on Expedia

7 years ago

Place stunk and no complimentary breakfast like it stated at reservation time. No Clean room and or made bed daily unless you pay extra. Definitely will never stay there ever again and do not recommend this to anyone. 

Anonymous 

on Expedia

7 years ago

Close, but no cigar! Chose location, close to hospital where brother was having surgery. 1st room bad order, switched to another room. 2nd room was not cleaned very well (stains on toilet seat, counter, floor not vacuumed). Front desk staff was wonderful. Condition of room not their fault. Next time, will pay extra and stay somewhere else. 

Joe 

on Expedia

7 years ago

HORRIBLE- Left Roomless in a sold out town My wallet had been stolen earlier in the day. Was in town for graduation so the town was sold out. Tried to check-in late, Front Desk staff was horrible. ZERO customer service refused to rent the room to myself or the other adult registered for the room. Told me Expedia was unreliable and my membership meant nothing. Refused to rent because we didnt have picture idea for each person. Fortunately my adult son, with id was staying also. NOT. Tjhe front desk clerk refused to check us i... read more

Catherine 

on Expedia

7 years ago

Will stay again The front desk clerk was somewhat rude and abrupt. Area had several homeless people. Early morning leaf blowers were near the door by 8 am and did not move as we walked by. 

Anonymous 

on Expedia

7 years ago

The room was generally unclean and worn out. Bed was comfortable enough, but needs a really good cleaning. 

deb 

on Expedia

7 years ago

The Management I rented a room for my son when he was in town and when he got to the room he asked housecleaning if there was a charge to make phone calls and they said no. He then made two calls to another city in Arizona and the charge was $3 for one and $60 - yes, you read that correctly -$60 for the other call. When I phoned to see if they would wave this absurd charge they said that they had explained that they needed his credit card when he checked in for "incidentals" and refused to remove their hidden ridiculous char... read more

Anonymous 

on Expedia

7 years ago

Never again with Extended Stay confusing check in. Staff pre occupied and I was an inconvenience. shady people hanging out in parking lot and outside stair wells. Room was clean big with all amenities , however cold, pillows hard, bed is on wheels,rolls when you sit on it. Faucet in sink dripped, toilet ran, dogs barked and doors slammed until about 230- 30 am. this location on grant is off one of the busiest streets in Tucson, 5 a.m. traffic will wake you. Mistake.