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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mala experiencia Mal, había chinches en la cama y a mi esposa le picaron
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Reserve y me dijo la recepcionista a las 12:30 de la noche q no había habitacion
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Each time I went to the front desk i had to yell to get help from the back room. No bell. We were disturbed each time the room next door open or closed duing the night. Guests arguing and fighting on the platform outside our room. Dirty laundry and garbage outside our room door.
Business response:
Mick, thank you for evaluating your stay with us. Please accept our apologies for the issues you encountered while you were here. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Had to changes rooms during my stay. The first night i discovered bed bugs. This ruined my entire stay. Breakfast is muffins and granola.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Room The whole room had a strong unpleasnt smell, the air conditioner had a diiferent bad odor as well as the ref.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Place stunk and no complimentary breakfast like it stated at reservation time. No Clean room and or made bed daily unless you pay extra. Definitely will never stay there ever again and do not recommend this to anyone.
Business response:
Victor, we apologize for not meeting your expectations and for the odor issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Close, but no cigar! Chose location, close to hospital where brother was having surgery. 1st room bad order, switched to another room. 2nd room was not cleaned very well (stains on toilet seat, counter, floor not vacuumed). Front desk staff was wonderful. Condition of room not their fault. Next time, will pay extra and stay somewhere else.
Business response:
Thank you for staying with us. We are pleased our location was ideal for your needs and that you liked our front desk staff. However, we are sorry for the housekeeping issues you experienced while you were here. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
HORRIBLE- Left Roomless in a sold out town My wallet had been stolen earlier in the day. Was in town for graduation so the town was sold out. Tried to check-in late, Front Desk staff was horrible. ZERO customer service refused to rent the room to myself or the other adult registered for the room. Told me Expedia was unreliable and my membership meant nothing. Refused to rent because we didnt have picture idea for each person. Fortunately my adult son, with id was staying also. NOT. Tjhe front desk clerk refused to check us i... read more
Business response:
Joe, we are sorry for the difficulties experienced at our front desk and for that, we were unavailable to assist to your satisfaction. We are reviewing the situation as a training tool so that our staff can handle such situation better. We assure you that the scenario you described does not reflect our standards. Please feel free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Will stay again The front desk clerk was somewhat rude and abrupt. Area had several homeless people. Early morning leaf blowers were near the door by 8 am and did not move as we walked by.
Business response:
Catherine, thank you for being our guest. We apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.