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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was generally unclean and worn out. Bed was comfortable enough, but needs a really good cleaning.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
The Management I rented a room for my son when he was in town and when he got to the room he asked housecleaning if there was a charge to make phone calls and they said no. He then made two calls to another city in Arizona and the charge was $3 for one and $60 - yes, you read that correctly -$60 for the other call. When I phoned to see if they would wave this absurd charge they said that they had explained that they needed his credit card when he checked in for "incidentals" and refused to remove their hidden ridiculous char... read more
Business response:
Deb, thank you for the feedback. We are sorry you were disappointed with the charges. Please feel free to reach out our front desk as they will provide you with the detailed explanation. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Never again with Extended Stay confusing check in. Staff pre occupied and I was an inconvenience. shady people hanging out in parking lot and outside stair wells. Room was clean big with all amenities , however cold, pillows hard, bed is on wheels,rolls when you sit on it. Faucet in sink dripped, toilet ran, dogs barked and doors slammed until about 230- 30 am. this location on grant is off one of the busiest streets in Tucson, 5 a.m. traffic will wake you. Mistake.
Business response:
Thank you for being our guest. Please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Stay Somewhere Else "Lobby" was the size of a walk-in closet. When I arrived to check in, there was a line out the door with only one computer for one staffperson to check in or help all guests. Ad describes fully stocked kitchens. In truth there is NOTHING in the kitchens. You must go to the "lobby" to request your spoons, cups, pans, plates (and whatever). Those items are placed in a tub and handed to you to take back to your room. My a/c did not work - at all. Property is on one of Tucson's busiest streets and therefore v... read more
Business response:
Thank you for being our guest. We are sorry for the problems you experienced during your stay and regret the inconvenience it caused. We have kitchenware for your suite available and kept at the front desk to ensure its cleanliness on arrival. We have also taken a note of your feedback and have shared it with our maintenance team to make sure that no future guest experiences the same. We hope you will give us another opportunity to have you as our guests, and we are confident we can replace this experience with a positive on... read more
Business response:
Axie, thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
No garbage disposal, internet access slow, no amenities, breakfast is power bars and coffee, tech support takes a long time, not worth the price
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Dirty The floor in the kitchen and bathroom would make my feet visibly drirty after showering. The noise from the busy street is loud.
Business response:
Kara, thank you for staying with us and for the review. Please accept our apologies for the cleanliness issue you experienced while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Stay away The receptionist spoke so fast and threw so many papers to sign that it was beyond annoying. They charge 250 if you smoke in the room but they don't clean the rooms that have been smoked in. Ours reeked of smoke. The comfort of the beds were no better than a 50 dollar motel 6. Overall, the worst hotel I've stayed in. What a ripoff
Business response:
Ruben, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Do NOT!!!!! Pros: free parking and lovely front desk staff Cons: GROSS FEELING; slept on top of bed- could not get under covers- seemed icky. Sparse. $110 per night? Kidding right? “Breakfast” was literally a basket of old nature valley granola bars; coffee and hot water. Mostly though felt like there could be bed bugs/ that kind of place. Eww.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, including pest control. We would appreciate more information to identify the room you occupied so that we may follow up with our housekeeping staff. Thank you again for your feedback, as it helps us continually improve our service. We hope to welcome you back again. Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.