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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in hours late because there wasn't enough cleaning staff to have the room ready at check-in time even though I had paid a month in advance for the entire stay
Business response:
Roxy, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
The Bed is terribly hard and wrecked my back
Business response:
Thank you for your feedback. We are sorry you found the bed in your room to be uncomfortable and regret the inconvenience it caused. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. We have shared your concern in regard to the room with my team to ensure no future guest experiences the same. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Close to the hospital Run down place, only good for short sleep to visit love ones in the hospital
Business response:
Joey, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Poor Accomodations AC was so noisy, hard to sleep. Uncomfortable beds, bedding was old, poor quality, did not feel safe here.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
They could not find my Expedia reservation I booked my room by Expedia at a price. They do not respect the Expedia Price. They over rate the room. Another thing, it suppose that all the rooms are Non Smoking, and our room smells cigarrette all around, The guest below us smoke all the time and the smoke came by the bathroom. The smell was horrible... We will never stay in this hotel again... Maybe I won't use Expedia again..
Business response:
Mario, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas, and we appreciate you bringing this to our attention so we can address it appropriately. Thanks again for being our guest, and please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Business response:
Kanani, thank you for choosing to stay at our hotel. We are sorry for your unpleasant experience and hope we will have another occasion to meet your expectations and provide you with the service you should always expect from us. Sincerely, Hotel Management
it's alright no daily room service. tv hardly works. and theirs bugs. but least they gotta refrigerator and stove
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is condu... read more
Left early They put us in the middle of a group of halfway home residents, one of which sang Roberta Flack songs all night long. We had to ask hotel staff four times to talk with her until someone actually did anything about it. One of the front desk clerks we spoke with threatened to kick her out, which is pretty cruel seeing as no one had even talked with her at that point. We ended up leaving a day early.
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sinc... read more
Never Horrible room condition. Hives broke out due to rooms had pets stayed there. Carpet sticky onto shoes. Old and not clean. Did not stay there and hotel did not refund money either. Would have gone to hospital if spent the night!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.