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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
.super sad Hotels.com did not accommodate us with the right room the hotel was overbooked so we were downgraded and my money was not refunded I called them and told them they said they would offer me a credit I wanted a refund. The hotel bed was absolute terrible! The staff was not very kind the pillows sucked! And we woke up in the morning feeling worse than we did when we got there. From driving all day. I will not stay at this hotel again .
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never again staying there Only the outside of the hotel looks nice. Inside wasnt that clean we found a bug on our bed. When we got to our room the door was open told the person in the office she just check if stuff was missing instead of giving us another room.
Business response:
Please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the standards you expect from us every single stay. We have shared your comments with our housekeeping staff, so that they will be more diligent in their efforts. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
予約が取れていない。。。 フロントの女性の対応は最低。予約されていないから始まった。 その後、Hotel.comの予約表を見せるも、予約されていないの回答。吐き捨てるようなため息をつきながら、「英語は話せるのか？」と乱暴な応対。息子が英語で対応するも、日本の住所が登録出来ずフロント女性のイライラ最高潮。とても不愉快。 結果、部屋は用意してくれるも、予約していた部屋ではなく、２ベッドが１ベッドに。いったいどうなっているのか。今回、Hotel.comから4泊したが、このホテルだけがこの対応。がっかりした。
Business response:
We are extremely concerned to read about your experience at our front desk and apologize for our staff's failing to satisfactorily resolve your problem. We're also sorry there was a problem with your reservation and that the room you requested was unavailable. Your comments have been shared with our management team for further review and improved coordination of efforts. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Noisy night I didn't realize that I would hear sirens all night long (hospital across the street). I was disappointed that the rooms don't have hair dryers or coffee pots. There are also no ice machines on the campus.
Business response:
Kathi, please accept my apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I would like to inform you that kitchenware and toiletries for your room are available at the front desk and always complimentary. As we have fully equipped kitchens with refrigerators, we do not have ice machines on our property. We are truly sorry for all the inconveniences you experienced while here. We will be sure our associates communicates this more clearly going forward. We h... read more
old rooms. needs updating the rooms were old. dresser was broken. beds uncomfortable. pillows uncomfortable. the bathroom shower/tub lining was chipped.
Business response:
Sadie, please accept our apologies for not meeting your expectations. We have taken notes of your observations regarding the need to update, and we will share the same with our Brand leaders. Thank you again for taking the time to share your feedback, and we hope to have the opportunity of welcoming you back in the future. Sincerely, General Manager
Convenient location Beds are awful Very noisy rooms Poor construction Low quality hotel No coffee maker in rooms
Business response:
Thank you for taking time to give us important feedback during your stay. I apologize that your stay with us did not live up to the expectations we have here at Extended Stay. I will take your comments and use them to provide better service in the future. We hope that you will give us the opportunity in the future to show you those improvements. If you would like to contact me directly, I look forward to hearing from you.
Extended Stay America in Tucson Poor - had to ask for blanket which they did not have, no drinking glasses in room, no hair dryer in room or front desk, few tv stations
Business response:
Your review recently caught our attention. Please accept our apologies for the quality of your stay and the lack of amenities you received. We will strive to do a better job of providing guests with better service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.