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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again. Found bugs in the hotel room. Breakfast only consisted of granola bars.
This Extended Stay property quality is poor! My husband and I have stayed in Extended Stay America properties in the past and were pleased with the room layout and amenities. Unfortunately, the Extended Stay property on Grant Road in Tucson offers poor quality and an uncomfortable experience. Upon check-in, they had no record of my pre-paid Hotels.com booking, changed the reservation to Expedia and attempted to re-charge my room stay. The room quality was below average in comfort and cleanliness. I found bugs in the bed and ... read more
Wouldn't stay there again The hotel was less than satisfactory. We were booked into a room across from the elevator in a hallway which created a lot of traffic next to our room. the room had an off odor, no coffee pot or other cooking utensils present, no hair drier. I was in the office area twice, both times the computer was down and there were other patrons in the office complaining about charges or room situations.
unsanitary condition Hotel Staff is kindness. But, room is unsanitary condition. Dusty and a lot of mite in the room. A lot of mite bit us. We diagnosed with sarcoptic mange.
Just Plain BAD Terrible Hotel. Room smelled so strongly of smoke that we all had headaches after a while. Dirty, run down, cockroaches. No dishes, coffee maker, glasses - nothing. Management didn't care. We only stayed one of the two nights and got the runaround about a refund for the 2nd night. Never did get a reimbursement. Just Plain Bad.
The room was clean enough, but the facility is poorly maintained.
Business response:
I want to thank you for taking the time to post a review of your stay. We are sorry for this issue, but are happy to read that we provided you with clean room; however, I am sorry that you found our hotel to be poorly maintained overall. In response to your feedback, I will be working with my maintenance and housekeeping staff to ensure that we are inspecting our rooms so that they meet our own high standards. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
moldy carpet The room was bad. I had to order a coffee maker, which should have come with the room, and they didn't send cups. It also had a used filter in it. Bathroom ceiling caving in in shower, bed old and uncomfortable. and m!ore
Business response:
I appreciate you taking the time to write a review of our hotel. I am sorry to hear that you were not pleased with the cleanliness and overall condition of our hotel. I will be meeting with our maintenance and housekeeping staffs to ensure these issues are properly addressed. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
it's Cheap! Not much to say except I couldn"t sleep
Business response:
We appreciate you taking the time to write a review of your experience with us. We were disheartened to read that you had trouble sleeping during your time with us. Please accept our apologies. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Never judge a book by its cover! Lobby closes at 10 pm. Had to call a number for service. Had reserved a room with a king bed and I got a room with 2 full sized beds. Beds were super uncomfortable. Right next to a busy street so you heard cars all night. The walls and floors seem really thin, we heard our upstairs neighbors walking around all night. In the morning they advertise breakfast. All they provided was coffee and a granola bar with some apples. Really disappointed with this hotel. Exterior looks very nice but it is ... read more
Business response:
James - Thank you for bringing your experience to our attention. We are very disappointed to hear that you did not receive your requested room and that our grab-and-go breakfast did not meet your expectations. We offer a variety of coffee, tea, muffins, granola bars, oatmeal, and fresh fruit each morning as a quick option for our guests that do not have time to cook in their fully equipped kitchens. We will review your feedback and look into adding to our selection. We will also work with our staff to ensure our guests are r... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.